Senior Technical Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry focused wealth advisory, digital, audit, tax, consulting and outsourcing services. Even with more than 8,500 people, 130 U.S. locations and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities and each other.

• Flexible PTO (designed to offer flexible time away for you)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits

CLA is growing and seeking to hire an experienced Senior Technical Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

In this role you should have excellent interpersonal skills with the ability to communicate at all levels, strong problem‑solving and creative skills, and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results‑orientation.

This position is located at our CLA Charlotte office in Ballantyne and requires working on‑site five days a week. The Senior Technical Analyst will take lead on day‑to‑day technical operations of the Connection Center and users for all conference rooms.

• Provide on‑site support to our end‑users as a Level 2 analyst, ensuring prompt and courteous technical assistance.
• Conduct live on‑demand assistance for instructors and staff.
• Conduct preventive maintenance to ensure all systems are operating at optimum levels prior to events.
• Oversee the technical aspects of live events.
• Ensure all event spaces are equipped with necessary technology.
• Prepare technology in all rooms used for all events.
• Support instructors in multiple conference rooms.
• Coordinate the setup and operation of audio‑visual equipment for all events.
• Support and facilitate live events and incoming event requests.
• Support AV, conference room technologies and media systems.
• Understanding of conferencing systems such as Microsoft Teams, touch panels, projections, displays and ceiling/table microphones.
• Experience supporting Poly, Tri‑Caster’s, Crestron AV equipment, and room controls as Microsoft Teams room devices.
• Ability to independently oversee and run events in a control room for live events in an auditorium setting.
• Understanding of audio, video and system signal flow.
• Basic hardware troubleshooting (e.g., WIFI, laptops, AV equipment).
• Handle multiple issues concurrently.
• Work cross‑functionally with Learning team and other IT technical teams.
• Manage an effective tier 2 support operation for all conferences.
• Assist in maintaining technology inventory according to defined processes.
• Monitor and report system issues appropriately.
• Manage local inventory.

• Pre‑event
  • Test and check conference room technology.
  • Perform daily equipment checks and set‑ups of classroom and event space technology.
  • Act as a liaison between Learning team and technical teams.
• Event Execution
  • Dynamically flex to customer needs and adapt to complications.
  • Act as a point of contact for customer escalation in event rooms.
• Post‑event
  • Resolve an issue and document lessons learned.

• 5 years of relevant experience supporting end‑user hardware and software.
• Minimum of 3‑5 years of AV production experience.
• Experience working productions with a large live audience of up to 200 people.
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
• Must be flexible to work after hours, weekends and travel when required to provide support for shows.
• Knowledge of computer hardware and peripherals.
• Usage of support ticketing systems preferred.
• Expert in supporting conference room technology.
• Excellent problem‑solving skills.

• Vizrt, Tricaster or similar video switcher experience.
• Midas M32 or similar audio board experience.
• PTZ camera control experience.
• Biamp, Dante, Crestron experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

To support our CLA family members, we focus on their physical, financial, social and emotional well‑being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.