IT Administrator

Renewal by Andersen, America's premier window and door replacement company, is seeking a reliable, organized, and knowledgeable problem-solver to join our IT team. We use world-class technological advancements to drive organizational success, optimize technology for efficiency and growth, and deliver support solutions for our teammates and customers.

The IT Administrator partners with the IT Manager to support and maintain the company’s technology systems, devices, and applications. This role is responsible for ensuring a reliable, secure, and efficient IT environment through system administration, user support, troubleshooting, and continuous improvement of processes.

Location:

1300 S Lynndale Drive, Appleton, WI

Hours:

8:00AM-4:00PM, Monday-Friday Responsibilities:

Assist in new user onboarding, transfers, and terminations (accounts, access, and equipment)
Configure, assign, manage, and troubleshoot company devices and equipment

Support and maintain business systems, applications, and processes; recommend improvements when applicable

Manage and maintain timely resolution of help desk ticket requests

Administer Microsoft 365 environment, including user accounts and access

Manage CRM users, permissions, and system access

Manage user roles and permissions across company programs and platforms

Help maintain data security, access control, and data accuracy

Maintain and track IT equipment inventory and asset records

Provide end-user support, troubleshooting, and training as needed

Benefits:

Medical/Dental/Vision/Life Insurance Plans Health Savings Account contributions

Paid holidays plus PTO Company Matched 401(k) plan Employee Assistance Program In-house recognition platformA culture that supports work-life balance

An environment where collaboration is key Requirements:

At least 6 months of experience in an IT Administrator or similar role Strong knowledge of Microsoft Office (especially Outlook and Excel), with at least 1 year of professional experience using these applications

Proficiency with Windows-based PCs and operating systems, including at least 1 year of professional experience

Strong troubleshooting and problem-solving skills, including basic support for Windows devices and common system issues,High attention to detail and accuracy

Ability to manage multiple tasks and priorities effectively

Excellent communication and interpersonal skills

Ability to work in a fast-paced, demanding environment

Reliable transportation

Ability to maintain consistent and dedicated working hours onsite

Ability to sit or stand for extended periods of time Ability to work at a computer for extended periods
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