Sr. IT Program Manager; IGEN

Senior It Program Manager

The Senior IT Program Manager is the delivery coordination owner for IGEN's technology transformation. You operate above sprint-level — that is the Scrum Master's domain — and below strategy — that is the Chief Technologist's. Your domain is the program: cross-functional planning, dependency management, risk governance, and the reporting cadence that keeps executive leadership informed and engineering teams unblocked. You are the person who knows, at any given moment, which workstream is on track, which is at risk, what is blocking it, and what decision is needed from whom.

You surface that information clearly, escalate when needed, and maintain the program-level discipline that lets five simultaneous transformation initiatives run without compounding into each other. You report directly to the Chief Technologist and partner daily with the Senior Scrum Master, Enterprise Software Architects, Product Owners, and cross-functional leads across Technology, Product, CX, and Operations. This position is located on-site in Appleton, WI with in office expectations Monday - Thursday and Friday remote as business needs allow.

• Program planning and coordination:
  Maintain an integrated program plan across IGEN's technology transformation work streams, including Agile operating model adoption, product ownership, data foundation, cloud migration, and platform modernization.
• Milestone and dependency management:
  Track milestones, dependencies, completion criteria, sequencing risks, and resource constraints across work streams, translating strategic objectives into a clear program view for engineering teams and executive leadership.
• Risk governance:
  Maintain a live program risk register with clear ownership, mitigation plans, escalation paths, and decision tracking to ensure risks are surfaced early and resolved at the appropriate level.
• Cloud migration coordination:
  Coordinate the program layer of IGEN's Azure migration, including workload inventory, dependency mapping, environment readiness, cutover planning, vendor coordination, and stakeholder communication.
• Agile operating model support:
  Partner with Scrum, Product, and Technology leaders to support Agile adoption, product ownership practices, sprint cadence visibility, and cross-team impediment resolution at the program level.
• Executive and stakeholder reporting:
  Produce clear program reporting for senior leadership, including OKR status, milestone progress, risk summaries, delivery health, and decision requests that enable timely executive action.
• Cross-functional operating cadence:
  Run the coordination rhythm for standing meetings, status reviews, decision forums, escalation paths, agendas, documented decisions, and tracked action items across Technology, Product, CX, and Operations.
• Delivery governance:
  Establish and maintain program-level governance for scope definition, change control, delivery commitments, completion criteria, budget visibility, resource planning, and vendor coordination.
• Compliance-aware delivery management:
  Ensure regulatory, security, and compliance considerations are incorporated into project planning, execution, reporting, and risk management throughout the delivery lifecycle.
• Continuous improvement:
  Track delivery metrics such as sprint velocity, milestone predictability, dependency resolution time, and escalation frequency to identify systemic improvement opportunities and strengthen organizational delivery discipline.
• AI-enabled program management:
  Embed AI-augmented productivity tools into program workflows, including status reporting, risk analysis, meeting preparation, documentation, and executive communication.
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and…