IT Support Technician

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications. Monday
- Friday 8AM-4PM.

• Interact with supplier/service provider ensure tasks are completed.
• Monitor asset inventory.
• Verify back up, daily check list, account maintenance.
• Administer tape rotation - back up tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and image MES and SAP RF scanners.
• Maintain and troubleshoot site PBX.
• Provide on call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling and disabling ports).
• Administer file services, print services and terminal servers.
• Document new processes.
• Provide support to wireless devices (e.g. Blackberry).
• Follow all procedures around the ISS security policy.
• Provide end‑user training and technical assistance.
• Assist administrators in rotational duties for the following competencies (but not limited to):
  • Network administration (equipment maintenance, backups, daily checklists).
  • Systems administration (account maintenance, backups/restores, server maintenance).
  • Business systems administration (documentation, process flows, CMRs, troubleshooting).
  • Database administration (daily checklists, backups, troubleshooting).
• Load and verify correct operation of software packages.
• Troubleshoot and resolve end‑user problems and ensure correct operation of personal computers.
• Simulate or recreate user problems to resolve operating difficulties.
• Maintain inventory of computer parts and logs of all repairs/service performed.
• Provide training and technical assistance to users.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement.
• Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the organization.
• May perform other duties and responsibilities as assigned.

• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer‑specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.