Technical Writer

Technical Writer

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Regular Full-Time Appleton, WI, US 1 Attachments

6 days ago Requisition

Position:Technical Writer

Reports to:Technical Services Manager

Supervisory Responsibilities:None

CMD’s

Purpose:

Making It Better Together… We believe in building lifelong partnerships, providing high performing equipment and value-added solutions. We empower and trust our employees to take initiative and make decisions that drive our business forward. We strive to make a positive impact on the world around us.

The Technical Writer is responsible for developing, maintaining, and improving clear, accurate, and user-focused technical documentation that supports customer success. This position works closely with engineers, production team members, subject matter experts, and cross-functional stakeholders to translate complex technical information into work instructions, manuals, procedures, training materials, and other controlled documents. The Technical Writer ensures documentation is consistent, current, easy to understand, and aligned with company standards, safety requirements, and continuous improvement goals.

• Develop, write, edit, and maintain technical documentation, including equipment manuals, operating instructions, work instructions, service documentation, standard operating procedures, and training materials.
• Collaborate with engineering, manufacturing, quality, service, sales, and other subject matter experts to gather, verify, and translate complex technical information into clear, accurate, and usable content.
• Review engineering drawings, bills of material, specifications, schematics, and related technical information to ensure documentation reflects current product design, configuration, and manufacturing requirements.
• Create and revise documentation to support new product development, product changes, equipment upgrades, manufacturing process changes, and continuous improvement initiatives.
• Coordinate document reviews, incorporate feedback, track revisions, and support controlled document processes to maintain accurate and current documentation.
• Organize technical content, illustrations, photos, and reference materials in a logical and user-friendly format for internal and external audiences.
• Utilize translation methods and services to prepare documentation for international markets.
• Identify documentation gaps, inaccuracies, or opportunities for improvement and work with stakeholders to resolve issues in a timely manner.
• Support customer success by preparing documentation that helps users safely install, operate, maintain, troubleshoot, and service company equipment.
• Ensure documentation is consistent with company standards, terminology, formatting guidelines, safety requirements, quality expectations, and applicable regulatory or customer requirements.
• Perform work in accordance with company policies, safety procedures, and quality standards.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Proficient in Adobe Creative Cloud applications, including InDesign, Illustrator, Photoshop, and Acrobat, and the Microsoft Office suite.
• Technical expertise – Ability to read and interpret schematics and mechanical drawings, and to translate mechanical operation into words.
• Digital fluency – Leverages technology and AI tools effectively.
• Communication
  - Clearly conveys information verbally and in writing; actively listens and adapts message to audience.
• Collaboration
  - Works effectively across teams; builds trust and supports shared goals.
• Accountability
  - Takes ownership of responsibilities, meets commitments, and delivers results.
• Critical thinking
  - Analyzes information, identifies root causes, and…