IT Field Support Technician

Role Overview

We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems.

Provide first- and second-level technical support to users via phone, email, chat, and in-person, troubleshoot hardware, software, and networking issues, and document all incidents, requests, and solutions in the ticketing system.

The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and experience with ITIL processes, service desk metrics, and ticketing systems.

High School Diploma or relative experience in similar role1–3 years of experience in a technical support or help desk role Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking

Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., Team Viewer, RDP)
Excellent troubleshooting, analytical, and communication skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong customer service orientation and a proactive approach to solving problems

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program