Help Desk II

Job Title: Help Desk II

Job Type: Long-Term Contract

Client: Direct State Client Wisconsin

Location: Hybrid (3 Days Onsite per Week)

Interview: Microsoft Teams (Round
1) | Possible In-Person (Round
2)

We are seeking a Help Desk II professional to support a Direct State Client in Wisconsin
. This role focuses on IT Hardware Asset Management
, including asset lifecycle management, inventory audits, hardware tracking, reporting, and end-user support in an enterprise environment.

• 3+ years of IT Hardware Asset Management experience
• Experience with Cherwell ITSM
• Experience with Ivanti Neurons / Ivanti
• IT Hardware Inventory Management
• Physical & Electronic Asset Audits
• IT Asset Lifecycle Management
• Microsoft Excel (or Google Sheets/Open Office Calc)
• Asset Tracking & Reporting
• Excellent Customer Service and Communication Skills
• Enterprise IT Support experience

• IT Hardware Purchasing & Deployment
• Hardware Repair Coordination
• Support Ticket Management
• Warehouse Operations
• Desktop Support experience

• Maintain IT hardware asset data in Cherwell and Ivanti
• Track and manage the complete lifecycle of IT hardware assets
• Perform physical and electronic inventory audits
• Coordinate hardware recovery during employee offboarding
• Monitor missing asset SLAs and escalated when required
• Prepare inventory and asset management reports
• Support warehouse operations and asset logistics
• Provide first-level IT support for hardware asset requests

• Hybrid role with 3 days onsite per week
• Strong customer service and communication skills
• Ability to work independently in an enterprise IT environment
• Ability to lift up to 20 lbs. as needed