IAM Analyst

Description

Associate IAM Operations Analyst

Location: Remote (Local candidates preferred for occasional onsite collaboration)
Duration: 12-Month Contract

Overview

We are seeking an Associate IAM Operations Analyst to join a growing Identity & Access Management (IAM) Operations team. This role supports day-to-day identity lifecycle activities, access requests, user provisioning and deprovisioning, operational support, and continuous improvement initiatives.
This is an excellent opportunity for someone early in their IAM, Security, or IT Operations career who is passionate about cybersecurity, enjoys helping end users, and wants to grow into a more technical identity and security-focused role.
The team places a strong emphasis on automation, process improvement, and operational excellence. While technical skills are important, attitude, curiosity, accountability, and a continuous improvement mindset are equally critical.

What You'll Do

• Process and support user access requests
• Participate in identity lifecycle management activities (new hires, transfers, and terminations)
• Investigate and resolve IAM-related support tickets
• Follow documented procedures and knowledge articles to troubleshoot issues
• Escalate complex issues when necessary while ensuring proper documentation
• Maintain accurate ticket notes, audit evidence, and operational records
• Monitor support queues and prioritize work effectively
• Identify recurring issues and recommend process improvements
• Partner with engineering teams to help drive automation opportunities
• Collaborate with internal stakeholders to ensure secure and timely access management

What We're Looking For

Required Qualifications

• Basic understanding of Identity & Access Management (IAM) concepts
• General knowledge of IT Security principles
• Strong customer service and communication skills
• Experience working in a ticket-driven support environment
• Experience using Service Now or a similar ticketing platform
• Ability to write basic SQL queries or leverage tools such as Microsoft Copilot to assist with query creation
• Strong documentation and organizational skills
• Ability to troubleshoot issues and follow established processes

Desired Qualities

• Passion for cybersecurity, identity management, or IT operations
• Growth mindset and eagerness to learn new technologies
• Ability to identify patterns and recurring issues rather than simply resolving individual tickets
• Interest in automation and process optimization
• High level of ownership, accountability, and dependability
• Strong attention to detail
• Comfortable working in a structured operational environment
• Collaborative team player who works well with both technical and non-technical stakeholders

Preferred Experience

Exposure to one or more of the following is highly desirable:

• Active Directory
• Microsoft Entra  (Azure AD)
• Identity & Access Management platforms
• Access provisioning and governance
• Security operations or IT support
• Enterprise application support
• Automation and workflow improvement initiatives
• Scripting or basic reporting/querying
• Agile or Scrum environments

What Success Looks Like

Within the first year, you will:

• Independently manage common IAM operational tasks
• Build expertise in identity lifecycle and access management processes
• Develop a strong understanding of enterprise security and compliance requirements
• Consistently deliver high-quality support and documentation
• Contribute ideas that improve efficiency and reduce manual work
• Become a trusted operational partner for users and internal teams

Ideal Background

This position is ideal for someone with experience in IT support, service desk, systems administration, security operations, or IAM administration who is looking to further develop their career within cybersecurity and identity management.
Key Skills: IAM, Identity & Access Management, Active Directory, Entra , IT Security, Service Now, Access Management, Customer Support, Process Improvement, Automation.
Job Type & Location
This is a Contract position based out of Appleton, WI.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications,…