Director of Technology

Position:Director of Technology

Reports to:Director of Business Optimization

Supervisory Responsibilities:Provides day-to-day guidance and functional leadership to a small team operating information and technology systems as well as implementation of technology development projects. This role coordinates with external contractors and consultants, including an external managed services provider (MSP).

CMD's

Purpose:

Making It Better Together… We believe in building lifelong partnerships, providing high performing equipment and value-added solutions. We empower and trust our employees to take initiative and make decisions that drive our business forward. We strive to make a positive impact on the world around us.

Director of Technology

Summary:

The Director of Technology provides operational and strategic leadership for CMD's technology systems, infrastructure, cybersecurity, and business applications. This role partners with leaders across the organization to align technology initiatives with business needs, improve operational efficiency, protect company data, and ensure reliable technology support for employees. The Director leads day-to-day operations, oversees technology development projects, manages the technology team and vendor relationships, and supports continuous improvement through practical, secure, and scalable technology solutions that advance the organization’s strategy.

• Develop and execute technology strategies, standards, policies, and procedures that support business goals, operational efficiency, data integrity, security, and reliable system performance.
• Develop and maintain a practical technology roadmap, evaluating emerging tools, platforms, and process improvements that support scalability, productivity, security, and long-term business needs.
• Deliver technology projects from development through implementation, including needs assessment, requirements development, and scope definition; solution sourcing, evaluation, and selection; project planning, budgeting, scheduling, communication, testing, and go-live execution; and training, documentation, and post-implementation support.
• Partner with department leaders to understand business needs, evaluate technology requests, improve processes, support reporting needs, and implement practical solutions that enhance productivity and customer success.

• Manage technology budgets, contracts, service agreements, software renewals, equipment lifecycle planning, and vendor relationships to ensure cost-effective and dependable technology services.
• Oversee cybersecurity practices, access controls, backup and recovery processes, system monitoring, incident response, and risk mitigation efforts to protect company data and technology assets.
• Own and direct the managed services provider (MSP) agreement by providing technical direction and oversight, coordinating with MSP personnel and vendors, managing communication, governance, and policy, escalating issues unable to be resolved by the service desk, and reporting on overall health and status of technology systems.
• Provide leadership, coaching, prioritization, and day-to-day direction to technology team members and external technology partners to ensure responsive, high-quality support for employees and business operations.

• Lead the planning, implementation, maintenance, and continuous improvement of CMD's information and technology systems, infrastructure, networks, hardware, software, and business applications.

• Identify and support product owners responsible for management of core business platforms and applications, including Microsoft environments, Hub Spot, Epicor, AutoCAD, and related integrations, workflows, upgrades, licensing, user access, and vendor support.
• Ensure reliable core infrastructure and plant-floor technology, including server and database performance, industrial networking, and consistent campus Wi-Fi, so operational and shop-floor systems perform dependably.
• Lead data governance and business reporting (for example, Power BI) and establish AI enablement and acceptable-use…