Manager, Emerging TA Capabilities & Pilots

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now's TA Innovation & Infrastructure team sits at the intersection of talent acquisition and AI-native transformation. We pilot the tools, platforms, and workflows that will define how Service Now finds, evaluates, and hires talent, and we do it in direct partnership with our own product organization through our Customer Zero program. If you want to see AI-native talent strategy built in real time, this is where it happens.

This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack.

• Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
• Drive pilot program management from kickoff to results, tracking success, organizing work streams, and following up on cross-functional teams’ reviews so nothing falls through the cracks.
• Coordinate RFIs for new technology, timelines, inputs, and documentation, as we evaluate what's next in candidate evaluation and beyond.
• Shape the innovation narrative, telling the story of the work in a way that builds momentum and confidence with leadership. You will own all TA Innovation updates to the broader TA&M organization.
• Serve as the cybersecurity point person for all administrative and fraud management needs.

• Experience in TA technology, program management, or innovation-adjacent roles within SaaS or a similarly fast-moving environment.
• A knack for organizing complexity, multiple pilots, stakeholders, and timelines, into something clear and easy to act on.
• You are intrinsically motivated and comfortable operating with autonomy in a role that flexes across execution, coordination, and reporting.
• Strong written and verbal communication skills; you can turn technical or in-progress work into a narrative that lands with leadership.
• A collaborative mindset. You'll work day to day with our Director of TA Innovation, and cross-functionally with our AI CoE, Cybersecurity, Product, Technology teams and more.
• Location: Open to remote or flex

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other…