Worker's Compensation Supervisor

At Wisconsin Municipal Mutual Insurance Company (WMMIC), we believe that how we work is just as important as what we do. Our culture is built on trust, respect, and a shared commitment to excellence—both individually and organizationally.

We value each team member as a respected and appreciated contributor. These Individual Values guide how we show up for one another every day:

• Honesty & Integrity – Acting with truthfulness and sincerity, even when it’s not easy
• Respect in Action – Treating others with kindness, courtesy, and a willingness to help
• Dependability – Following through on commitments and being someone others can rely on
• Receptive – Staying open to new ideas, listening with curiosity, and valuing diverse perspectives

As an organization, we exist to serve our members with excellence and purpose. These Organizational Values unite us in that mission:

• Members First – Prioritizing member needs and acting in their best interest
• Accountability – Owning our actions and their impact with transparency and trust
• Excellence – Taking pride in our work and striving to exceed expectations
• Continuous Improvement – Embracing learning, adaptability, and innovation

Ethical Conduct – Committing to honesty, honor, and doing what’s right

The Work Comp Supervisor is responsible for overseeing workers’ compensation claim handling while maintaining an active claims load involving complex, high-exposure, disputed, litigated, or sensitive work comp matters. This position provides day-to-day guidance to work comp claim staff, supports consistent claim practices, reviews complex claims, monitors compliance with applicable workers’ compensation requirements, and helps ensure claims are handled timely, accurately, and in alignment with WMMIC standards, coverage requirements, and member service expectations.

• Provides supervision and guidance to workers’ compensation claim staff while maintaining an active claims load involving complex, high-exposure, disputed, litigated, or sensitive work comp matters.
• Assists with onboarding, training, and development of workers’ compensation claim staff.
• Sets clear expectations, monitors work quality, and supports consistent, high-quality workers’ compensation claim outcomes.
• Provides coaching and practical guidance to address claim handling questions, file issues, compensability concerns, medical management, return-to-work issues, and development needs.
• Manage team performance through conducting regular check-ins, providing feedback, and performance evaluations.
• Provides workload oversight by assigning, balancing, and monitoring workers’ compensation claim workloads.
• Serves as the first point of escalation for staff on complex claims, compensability, coverage, medical management, indemnity, litigation, procedural, or service issues.
• Fosters a collaborative work environment that promotes quality, accountability, and teamwork.

• Supports and applies claim handling procedures, best practices, and productivity standards for workers’ compensation claims.
• Performs file audits to ensure compliance with best practices, policies, applicable workers’ compensation requirements, and legal obligations.
• Provides input on claims system functionality and reporting needs related to workers’ compensation claims, including claim trends, reserves, payments, litigation, and medical management information.
• Reviews and approves workers’ compensation claim payments and reserves within assigned authority limits.

• Supports departmental objectives and operational priorities related to workers’ compensation claim handling.
• Collaborates with different departments to improve workers’ compensation claim outcomes, support return-to-work efforts, and advance company goals.
• Provides claim information, trends, and operational input to support budget development and updates as requested.

• Assists with training for members and staff on workers’ compensation claim practices, compensability issues, medical management, return-to-work considerations, updated laws, policies, and…