Property Field Claims Adjuster

• Investigate the origin and cause of homeowner property field claims
• Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other appropriate parties
• Identify complex issues and seek assistance as needed
• Handle first-party and third-party claims across multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files as needed
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
• Provide all parties with claim process information and status updates; answer questions or redirect them to other areas
• Complete other assignments, job duties, or projects based on skills, achievements, or experience
• Report to the Property Claim Manager
• Work in the field approximately 80% of the time and travel up to 50%, with catastrophe duty up to 75% as applicable

• Demonstrated experience providing customer-driven solutions, support, or service
• Demonstrated experience handling first-party and third-party, multi-line claims across operating territories, or equivalent experience
• Demonstrated experience handling moderately complex claims, or equivalent experience
• Solid knowledge of policies and endorsements related to casualty coverages, or equivalent knowledge
• Solid knowledge of each phase of the claim-handling process, or equivalent knowledge
• Experience with Xactimate preferred
• Valid driver's license required with an acceptable driving record
• Ability to obtain state-specific property casualty claims licensing as required
• Ability to travel up to 50%
• Ability to perform catastrophe duty up to 75% as applicable
• Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
• Ability to work in customer homes, body shops, and other higher-hazard locations
• Ability to move into different positions and work in tight or confined spaces
• Ability to adjust or move objects up to 50 pounds in all directions
• Ability to work in low and high temperatures, precipitation, wind, noisy environments, hazardous conditions, poor ventilation, and small or enclosed spaces
• Offer contingent on applicable background checks
• Offer contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered unless specified in the posting

Demonstrates expertise in handling first-party and third-party claims, with solid knowledge of casualty coverages and the claim-handling process. Proficient in conducting inspections, negotiating claims, and providing customer-driven solutions in various environments.

• First-Party Claims Handling
• Third-Party Claims Handling
• Xactimate Proficiency
• Casualty Coverage Knowledge
• Claim-Handling Process Expertise

• Claims Investigation
• Damage Evaluation
• Policy Interpretation
• Negotiation Skills
• Multi-Line Claims Handling

• Customer Service Orientation
• Problem-Solving Skills
• Effective Communication

• State-Specific Property Casualty Claims License
• Valid Driver's License

• Field Claims
• On-Site Inspections
• Catastrophe Duty
• Insurance Adjusting
• Claims Process