Customer Sevice Technician

Job Summary

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick‑up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

• Safely load, secure, and deliver medical equipment to customers.
• Retrieve equipment from customer locations, safely transporting it back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license.
• Have a safe driving record based on Agiliti policies.
• Have customer service experience.
• Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, holidays, and emergency off‑hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

Agiliti strictly prohibits any form of retaliation against individuals who make good‑faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Agiliti offers reasonable accommodations for qualified individuals with disabilities.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. This includes the COVID‑19 vaccination.

Agiliti offers a robust suite of benefits for regular, full‑time, non‑union employees, including health insurance options (Medical, Dental, and Vision plans), Short‑ and Long‑Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401(k) Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Primary

Job Location:

Green Bay District. Additional Locations (if applicable).

Customer Service Technician I