Client Director

Overview

The Client Experience Director is a strategic client partner responsible for driving exceptional client engagement and satisfaction across assigned accounts in North America. This role ensures alignment with client business goals, identifies and builds C-level client relationships, and supports opportunities for program innovation and expansion. While not accountable for program delivery, the role is pivotal in supporting continuous improvement initiatives that enhance overall client experience and financial performance.

• Strategic Client Engagement
• Service Optimization & Expansion
• Contract Renewals

• Serve as a strategic point of contact for senior client stakeholders
• Lead client account planning and engagement strategies to ensure long-term satisfaction, client retention, and growth.
• Identify and drive opportunities for cross-sell and upsell in collaboration with solution and delivery teams.
• Monitor and influence client profitability through strategic planning, delivery innovation, and partnership.
• Champion continuous improvement initiatives tailored to client needs and evolving market trends.
• Collaborate with internal stakeholders to align service offerings with client expectations and business outcomes.
• Represent the voice of the client internally, advocating for enhancements and innovations.

• Reports to:
  
  Head of Client Experience, NA & LATAM
• Location:
  
  Remote, US
• Travel:
  As required for specific client engagements – estimated 20% of time.
• Language:
  English fluency required;
  Spanish is a plus.
• Collaborates closely with the Delivery and Solutions teams.
• May participate in executive steering committees and client governance forums.
• Supports internal initiatives to enhance the client experience framework.

• 5+ years’ experience in client-facing roles within RPO at a manager or director level.
• Proven experience managing senior-level clients and internal relationships.
• Strong commercial acumen and understanding of client profitability levers.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to travel up to 20%.

• Experience in change management or transformation programs.

• Give and seek continuous clarity.
• Care about themselves and others.
• Make decisions that will grow our business and people.

• Strategic thinking and problem solving.
• Executive presence and influence.
• Collaborative and consultative approach.
• Proactive and results-oriented.
• Future trend observation and innovative thinking.

Talent Solutions combines our leading global offerings, RPO, TAPFIN-MSP, and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development, and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries power

Group Talent Solutions is part of the Manpower Group family of companies, which also includes Manpower and Experis.

The salary information presented in this posting is applicable to candidates in the United States and Canada and is determined by factors including location and local market dynamics. Candidates outside of the US and Canada are invited to engage with the recruitment team to discuss the appropriate salary range for their respective locations during the hiring process.

Manpower Group is an EO/AA Employer/Minorities/Veteran/Women/Disabled/LGBT+