Operations Manager

The Operations Leader is responsible for leading, managing, and holding accountable (LMA) the operational functions of the organization to deliver profitable, high-quality products and services while developing highly effective teams.

This role combines strategic operational leadership with direct oversight of execution across Engineering, (WH/Thermal and Robotics), Shop, Materials Management, and Customer Care. The Operations Leader ensures resources are deployed effectively, operational performance meets or exceeds targets, and teams have the tools, training, and support required to perform at a high level.

Success in this role is measured by operational efficiency, customer satisfaction, team development, project cycle time, margin performance, and overall business performance.

• Lead, Manage, and Hold Accountable (LMA) all first-level direct reports to clearly defined goals, performance expectations, and behavioral standards.
• Establish clear expectations, goals, and performance metrics aligned with company objectives.
• Provide structured communication, consistent follow-up, and accountability rhythms (L10s, scorecards, KPIs).
• Build a leadership bench by developing department leaders and succession planning.
• Foster a culture of inter-departmental teamwork, personal accountability, continuous improvement, and customer focus.
• Ensure effective utilization of operational resources, balancing workload against capacity, skill sets, and timelines.
• Own overall operational performance, ensuring results meet or exceed established targets as part of achieving our overall plan for the year and ensuring we are on path to achieve 3-year picture.
• Directly impact Cost of Goods Sold and drive YoY improvements in Gross Margin.
• Ensure leaders proactively manage team composition and development, including hiring, onboarding, training, performance management, and succession planning through coaching and direct involvement in the process.
• Ensure teams utilize and are accountable to the tools, systems, processes, and resources necessary to execute work efficiently and accurately.
• Be an active and engaged member of the Senior Leadership Team, helping formulate and deliver strategies that will ensure the business achieves or exceeds its annual plan and is on path to deliver on 3 and 10 year goals.

• Develop, implement, and enforce operational standards, procedures, and best practices.
• Ensure effective use of business systems, including CRM, ERP, etc., to support efficiency, scalability, and accuracy.
• Continuously evaluate workflows, capacity, and tooling to improve productivity and gross margin.
• Lead continuous improvement initiatives across all operational areas.

• Oversee the end-to-end operational flow of the business, including Engineering, Materials, Shop, and Customer Care.
• Ensure alignment across all departments to support efficient execution and customer satisfaction.
• Analyze current and forecasted workloads to align staffing with current and future business demand.
• Monitor operational performance metrics including margin, utilization, cycle time, and on-time delivery.
• Identify risks and implement proactive solutions to protect delivery, quality, and profitability.
• Partner with Sales to ensure operational capability feasibility and strong project handoffs.

• Participate in recruiting, interviewing, and hiring across operational teams.
• Develop and execute onboarding processes to accelerate new hire effectiveness.
• Conduct and document regular performance reviews and development planning.
• Ensure systems are in place to coach and mentor team members and leaders.
• Address performance issues promptly, including coaching, PIPs, and disciplinary action when required.
• Build leadership capability across all levels of the organization.

• Maintain compliance with OSHA, ISO, Workers' Compensation, and applicable industry codes.
• Ensure safety, quality, and compliance are embedded across all operational processes.
• Promote a culture of safety and continuous improvement.
• Ensure consistent application of quality standards across all departments.

• Serve as a key member of the leadership team, contributing to company-wide strategy and planning.
• Collaborate cross-functionally to improve operational consistency and business outcomes.
• Communicate goals, expectations, and performance clearly across all teams.
• Support budget development and monitor performance against targets.

* An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Interpretation of Written Information
• Working Memory – Ability to recall stored, visual images or verbal information.
• Decision…