T-BIRD Supervisor - 1st Posting

The Thunderbird
W110 County VV
Keshena, WI 54135, USA

SUMMARY

Supervisor is responsible to oversee the Thunderbird Complex in accordance with company policies & procedures and gaming regulations. The Thunderbird Supervisor shall be responsible for ensuring an efficient operation during the assigned shift, which may require more than 40 hours per week. Shall be able to work unusual hours, days, nights, and holiday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervision of all areas within the Thunderbird Complex.
• Shall be responsible for all supervisory duties such as hiring, separations, training, performance appraisals, schedules, drafting operational policies for Thunderbird Complex.
• Shall be responsible to assist Thunderbird Complex Director in creating annual operating budget and forecasting revenues for the complex.
• Shall become familiar with the emergency plans of the operation and be able to put these plans into action.
• Shall work cooperatively with any Menominee Casino Resort personnel required as necessary in obtaining needed resources to ensure an efficient operation.
• Assist in developing policy and planning for the establishment of all operational objectives.
• Shall enforce and comply with all Federal, State, Local laws and Internal Controls relating to the Thunderbird Complex operations.
• Shall maintain the highest standards of service, health, sanitation, and safety standards for all shift personnel and Guests.
• Shall promote positive public relations, employee relations, and promotions to generate repeat business.
• Reports to Thunderbird Complex Director any issues, related problems or concerns that may arise during assigned shift.
• Shall assist in warning or ejecting persons from the Thunderbird Complex who are causing a disturbance and may call the local police department for assistance. Must notify the Casino Shift Manager and Casino surveillance Department after ejecting or calling the local police department.
• Shall oversee payouts of any prizes or awards related any marketing activities generated by either the thunderbird complex or Menominee Casino Resort and ensure that all rules, regulations, and proper documentations are completed.
• Shall maintain/provide accurate records and reports as required; check Open Report frequently during shift; and maintain invoices and transfers in an accurate filing system.
• Shall be familiar with emergency programming procedures to keep POS online.
• Shall control and monitor all labor costs on each shift.
• Shall oversee all aspects of the Thunderbird Complex ensuring that the opening and closing duties are completed.
• Shall transport any documents, items, or funds as needed to or from the Thunderbird Complex and Menominee Casino Resort.
• Participates in month end inventories, reviews tally sheets to ensure that they have been entered correctly.
• Responsible for the daily inspection of all products to the complex which includes food and beverage products to ensure that they meet Company specifications.
• Follows proper procedures for processing invoices.
• Verify all items invoiced for Thunderbird Complex are of proper quality and quantity.
• Shall ensure that all inventories and assets are properly stored and secured in accordance with any policies, procedures, or regulations as required.
• Shall act in the capacity of Cashier on an as needed basis and fill in where needed.
• Shall perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for the direct supervision of the operation of the Thunderbird Complex employees. Carries out supervisory responsibilities in accordance with the Complex policies & procedures and applicable laws. Responsibilities include interviewing, hiring, and monitoring training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable…