Director of Program Services

Are you a visionary leader with a passion for driving impact across communities? Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a dynamic, mission-driven Director of Program Services to lead large-scale, multi-faceted programs that transform lives across Wisconsin and Upper Michigan.

The Director of Program Services is a generalist, accountable for providing leadership and oversight of day-to-day responsibilities for large, complex, and/or multiple program operations, supporting the mission of Lutheran Social Services of WI and Upper MI (LSS). In addition, they have direct responsibility for all relationships and connections to the multiple stakeholders that are important to the programs they support. This role’s scope is limited to the current state of program services and delivering on the goals set forth by the Organization and Senior Management.

Qualified applicants must reside in Wisconsin for payroll purposes.

The Director of Program Services is responsible for providing efficient and effective operational oversight and direction for the platform’s financial operations and ensuring the timely and accurate analysis of budgets, financial reports, legislative / policy / funding changes, and financial trends. Oversight and direction will be performed within the parameters of LSS Standards and procedures, while creating like-program consistency across the state.

The Director of Program Services will collaborate with the various system specialists to ensure system alignment around implementation of services.

The incumbent will work with purchasers of service to create and execute a plan to deliver the LSS mission through a myriad of services throughout Wisconsin and Upper Michigan while maintaining sound and efficient operating practices. The Director of Program Services will function as the primary relationship builder with purchasers. Incumbent will work collaboratively with our payers to understand their needs and in turn, recommend service provision that aligns with their needs.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

1.
Leadership —provides oversight and mentorship to colleagues and ensures that the mission and core values of the organization are put into practice in all aspects of day-to-day operations. Apply and evaluate standards for program practices, behavior, and performance. Ability to take ownership and drive activities to completion. Supports and models the Vision, Mission, and Values of LSS.

2.
Stakeholder Relations —Responsible for creating and sustaining sound, open relationships with major stakeholders including federal, state, city, and county governments; congregations; communities. Opens lines of communication, sets clear expectations and works to answer questions and resolve disputes. Become a partner of choice.

3.
Development and Implementation of Strategic Plan —in partnership with the Executive Team, develop the strategic and operating plans for the platform. Report regularly to the Vice President on progress, course corrections and countermeasures.

4.
Business Acumen and Financial Soundness —Understands the purchasers of LSS services. Makes intelligent timely business decisions through analysis and calculated risk taking.

Understands the P&L and balance sheet and ensures the financial health of their program oversight by employing appliable service knowledge, sound fiscal controls and management and by effectively integrating and managing the organization’s resources. Partners with the Vice President to provide clear,…