Triage Registered Nurse; RN

Overview

This is not a traditional nursing role. The Triage RN serves as a central hub between patients, providers, pharmacies, laboratories, and specialty testing facilities. Success in this role requires strong clinical judgement, exceptional organization, comfort with technology, and the ability to manage a high volume of patient communication while maintaining a 5-star patient experience. While there is some direct patient interaction, the majority of the role is computer-based and focused on triage, clinical coordination, documentation, care plan implementation, and provider support.

This position is ideal for nurses who enjoy critical thinking, problem-solving, and managing complex clinical workflows. It is less focused on bedside nursing and more focused on being an operational and clinical quarterback for patient care.

A typical day may include:

• Managing and responding to 100+ patient portal messages
• Reviewing symptoms and determining appropriate next steps
• Processing medication refill requests
• Coordinating specialty laboratory testing
• Navigating multiple specialty pharmacy and laboratory portals
• Entering medications, supplements, laboratory orders, and treatment plans into the EHR
• Following provider-established protocols and care plans
• Collaborating with providers regarding patient concerns and escalations
• Assisting with phentermine monitoring appointments
• Supporting pellet procedures and other clinical workflows
• Maintaining detailed documentation and follow-up tracking

• No nights, weekends, or rotating shifts
• No hospital chaos
• A small, collaborative team where your voice matters
• Exposure to progressive, advanced functional medicine
• Ability to build real, long-term relationships with patients

• Are warm, empathetic, and excellent with patients
• Enjoy solving problems and figuring things out
• Like working on a computer throughout most of the day
• Feel energized by a busy workload
• Can manage multiple priorities without becoming overwhelmed
• Love learning new systems, medications, protocols, and workflows
• Find satisfaction in helping patients behind the scenes
• Enjoy being the person providers rely on to keep patient care moving