Urgent Care Veterinary Practice Manager

Urgent Care Veterinary Practice Manager

Department: Urgent Vet Hospitals

Employment Type: Full Time

Location: Urgent Vet - Appleton

Reporting To: Raul Cardona

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? Urgent Vet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

About the Position:
The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture.

As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the Urgent Vet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

• Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning Urgent Vet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for Urgent Vet within the local community.
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated and every team member feels valued.

Additional Details:

• Reports to the Regional Director of Operations, Urgent Vet
• Typically scheduled 40-45 hours/week, with longer hours likely from time to time.
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3‑11pm on weekdays and 10am‑8pm on weekends.

• Strong emotional intelligence, ability to empathize, communicate effectively, and build trust within the team.
• Excellent communication skills with an emphasis on active listening and timely follow‑up.
• High level of self‑awareness, willingness to receive feedback, and continuous improvement.
• Skilled in de‑escalation and conflict resolution techniques.
• Negotiation and persuasion skills, influencing outcomes and building consensus.
• Innate leadership skills, including humility, vision, and calculated risk‑taking.
• Confidence in decision‑making and ability to inspire and motivate others.
• Proven track record of reliability, honesty, and confidentiality.
• Prior management experience in a veterinary or related field, focusing on team development.
• Teachable mindset, strong desire and ability to learn new concepts and skills.
• Demonstrated accountability for actions and outcomes, proactive problem‑solving.
• Team awareness, fostering collaboration and inclusivity.
• Ability to inspire and motivate team members to achieve goals and overcome challenges.
• Strong assessment ability to evaluate performance and identify improvement areas.
• Proficiency in delegating tasks and leveraging team strengths.
• Capacity for immediate course correction in response to changing circumstances.
• Commitment to collaboration and a positive team environment.
• Professionalism in all interactions, internal and external.
• Specific knowledge of veterinary practice operations and industry standards.
• Critical thinking skills, analyzing situations and making sound decisions.
• Flexibility to adapt to changing priorities.
• Effective time management, prioritizing tasks and meeting deadlines.
• Proactive approach to identifying and addressing issues before escalation.
• Strong business acumen, understanding financial management principles and growth strategies.

• Opportunity for career advancement as Urgent Vet expands clinic locations nationwide.
• Tuition assistance for prospective Veterinary Technician students.
• Tuition reimbursement for Credentialed Veterinary Technicians.
• Health Care Plan (Medical, Dental & Vision Options).
• 401(k) Match.
• Generous paid time off (PTO).
• Paid parental leave and maternity leave.
• One work/life balance day off.
• Short‑term and long‑term disability options.
• Supplemental insurance options.
• Discounted veterinary care.
• Scrub allowance.
• Hands‑on and e‑training, including Fear Free certification.
• Professional growth opportunities.
• Bonus potential based on performance.