QA Supervisor

Job Title:

QA Supervisor

Job Description

The QA Supervisor is responsible for the daily execution of all food safety and quality processes, ensuring they meet company, customer, industry quality certification, and regulatory requirements. This role oversees the laboratory team and day-to-day activities within the quality function to ensure consistent product quality and food safety, while driving continuous improvement and supporting a culture of safety and engagement.

Responsibilities

+ Lead and own communication within the quality area and across functions, ensuring clear, timely, and transparent information sharing.

+ Serve as a primary contact and reliable resource for employee and team needs, providing meaningful follow-up to questions, concerns, and ideas.

+ Maintain high visibility and approachability on the production floor to support and engage employees.

+ Involve and engage team members through regular meetings, process improvement discussions, and follow-up on employee suggestions.

+ Conduct effective formal and informal coaching, performance management, and development for quality team members.

+ Provide recognition and praise to encourage positive work behaviors and maintain focus on quality and safety.

+ Use performance metrics to monitor and improve efficiency and effectiveness within the quality function.

+ Continually assess team effectiveness and identify resources or support needed to enhance team performance and development.

+ Review product on hold daily, determine appropriate disposition, and ensure timely resolution of quality issues.

+ Manage area-specific production quality processes and lead improvement activities, including identifying opportunity areas and executing planned improvements.

+ Participate in production and staffing scheduling and adjust plans as needed to support operations and quality requirements.

+ Work with employees to effectively manage housekeeping, sanitation, and food safety practices in the quality and production areas.

+ Manage resources, including equipment and personnel, to ensure maximum uptime and consistent product quality.

+ Assist in the hiring process for new quality technician employees, including interviewing and onboarding support.

+ Follow through on issues to resolution or establish clear and agreed-upon hand-offs to appropriate stakeholders.

+ Act as a leader and champion of human and food safety, modeling safe work behaviors and reinforcing safety expectations.

+ Document and investigate safety incidents, ensuring accurate records and appropriate corrective actions.

+ Proactively identify safety risks related to behavior and facility conditions and drive quick resolution to reduce risk.

+ Ensure team members use proper procedures and attend required safety and quality training sessions.

+ Maintain product quality levels that meet or exceed customer expectations and internal standards.

+ Ensure compliance with all quality, sanitation, and food safety processes, policies, and regulatory requirements.

+ Follow food safety and regulatory policies and procedures, execute responsibilities as defined in standard operating procedures, and promptly report food safety or regulatory concerns to appropriate leadership.

+ Provide proper training, coaching, and feedback to new employees to support their successful integration into the team.

+ Assess, identify, and address ongoing training opportunities, including job skills development and goal setting for team members.

+ Facilitate effective team meetings focused on performance, improvement initiatives, and quality and safety priorities.

+ Promote and manage cross-training within the quality team to ensure appropriate depth of skills and coverage across all areas.

+ Support and uphold standards related to SQF, HACCP, PCQI, and other relevant food safety and quality programs.

+ Oversee laboratory and QC testing activities to ensure accurate, timely, and compliant analysis of products.

+ Lead quality assurance and quality control efforts to ensure products consistently meet specifications and regulatory requirements.

Essential Skills

+ Minimum of 5 years of quality experience in the food or beverage industry.

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