Supervisor, Restaurant​/Food Service

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, anddelicious food.

Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and havea great timedoing so. The Restaurant / Entertainment Manager role is an active one whereyou’reon your feet, coordinating multiple team members, and problem-solving in real time.

Our Restaurant/Entertainment Managersassistthe General Manager with all aspects of the center and its management. In the General Manager’s absence,they’rethe ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managersmaintainan unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff.

Ifyou’veever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager isa great placeto start.

ESSENTIAL DUTIES:
Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager

MAKE GUESTS PRIORITY #1

• Be a champion for our guests, consistently delivering exceptional service,solicitingvaluable feedback, and actively addressing and resolving guest complaints

NEVER STOP IMPROVING

• Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience

TAKE EVERY OPPORTUNITY

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)

PARTNER WITH LEAGUES

• Develop andmaintaina good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues

ASSEMBLE AN ALL-STAR TEAM

• Recruit, hire, train, and schedule a talented team of hourly center staff

SHOW OFF THOSE MANAGEMENT SKILLS

• Lead the team and influence them through effective motivation;leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...

DRIVE FOOD & BEVERAGE SALES

• Oversee the management and expansion of your center’sFood & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

Ascommittedmember of our team,you’reready to fill in for your center’sGeneral Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills.

You’reflexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays.

What’smore,you’rea dedicated team playerwho’sgreat at developing the talents of your team, andyou’relooking to ultimately takethe next step towards becoming a General Manager.

DESIRED

SKILLS:


Check out the desired skills below and see if you have what it takes to join our world-class team

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• The ability to supervise center operations staff
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typicalentertainment environment where you will walk,bendand stand for periods of time, and may lift objects with some assistance.