Food Market Operations Supervisor

Position
:
Food Market Operations Supervisor
Hiring Range: $30.61-$36.74/hour, commensurate with experience
Schedule
:
The anticipated schedule is Monday through Friday, approximately 8:30 a.m. to 1:00 p.m., with occasional adjustments
Location: In person, St. Paul
Who We Are
For more than 129 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.

About Neighborhood House’s Food Support Program
In our Food Support program, nearly 1,000 families access the food they need at Neighborhood House each month. In each of our two markets, we strive to provide nutritious and culturally connected food so that families can choose the food they are excited to cook and eat. Neighborhood House also offers year-round fresh produce distributions, SNAP eligibility screening and application assistance, and other food access supports.

Food rescue partnerships help us increase the variety and quantity of food available while reducing food waste.

Position Summary
The Food Market Operations Supervisor oversees back-of-house operations for Neighborhood House’s two food markets, including supervising operations staff and food rescue drivers. This role oversees inventory, backstock audits, receiving, stocking, storage, and opening and closing procedures, and partners with the Food Market Buyer/Receiver to adjust weekly order guides based on inventory and market needs. The supervisor also ensures equipment, documentation, food-safety practices, and storage systems meet operational and regulatory requirements while supporting smooth and reliable food distribution.

Essential Duties And Responsibilities

Supervision

• Supervise the Food Market Operations (Back of House) staff, ensuring operations run effectively and align with Neighborhood House goals.
• Develop and maintain weekly schedules for operations/back-of-house staff within established staffing plans; coordinate routine and same-day coverage changes; and escalate changes affecting staffing levels, regular schedules, service hours, or multiple sites to the Manager.
• Implement established work plans, procedures, and expectations set by program leadership, and ensure each team member understands their role in providing effective, welcoming, and culturally responsive food support services.
• Communicate operational plans, scheduling updates, procedural changes, and program decisions clearly and in a timely manner.
• Provide regular guidance, feedback, and coaching; address and document routine performance concerns; and consult with or escalate to the Manager when concerns are repeated, complex, or may require formal corrective action.
• Monitor and reinforce day-to-day staff adherence to applicable food safety, program, grant, data privacy, and organizational requirements; promptly address routine concerns and escalate significant, recurring, or unclear compliance matters to the Manager.
• In partnership with the Director of Volunteer Engagement, supervise Food Market Assistant volunteers at Wellstone Center and NHOM, including training, scheduling, and delegating tasks.

• Serve as Person in Charge for assigned Food Market shifts at either location, directing staff and volunteers, adjusting daily workflow and coverage, addressing immediate participant-service and safety concerns, and escalating significant issues to the Manager.
• Oversee food stocking, inventory, opening and closing procedures, and storage
• Oversee special programs and events such as annual inventory, March Food Drive, farmers market pick-ups, and Fresh Produce Distribution
• Audit backstock monthly at Wellstone and NHOM Food Markets and adjust weekly order guides in partnership with the Food Market Buyer/Receiver
• Ensure that all equipment/appliances are in working order to comply with license requirements
• Monitor operational compliance, prepare assigned facilities, equipment, records, and processes for health and food-safety inspections, address routine concerns, and escalate significant or organization-wide risks to the Food Support Manager.

• Support the market floor and back of house as needed, creating a welcoming environment for participants who are seeking food support and ensuring smooth operations of the Food Market
• Other duties as identified for the success of Food Support and Neighborhood…