Retail Asset Protection Associate

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

Asset Protection

• Communicate with leadership regarding encounters and investigations
• Maintain a professional relationship with local authorities and law enforcement agencies
• Assist leadership with cash handling and transfers
• Observe customers and associates for potential acts of theft or fraud
• Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective
• Conducting surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines
• Monitor video via CCTV and assist in on-site interviews
• Developing and maintaining knowledge and use of CCTV surveillance equipment
• Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
• Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls
• Ability to work nights, weekends and holidays based on business needs

Safety

• Help mitigate security risks to provide a safer environment for employees and customers
• Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
• Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
• Make regularly scheduled floor walks to ensure the safety and security of the customers and facility
• React as necessary and assist in handling any situations – shoplifting, medical emergencies, and inclement weather

Requirements:

Customer Service

Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine “Thank you”

Culture

Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation, and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

• High School Diploma/GED College graduate preferred
• Proven track record of strong communication and organization skills
• Preference for candidates with prior Loss prevention (2-3 years)
• Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum aka pepper spray) foam deployment

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly…