Deli Department Manager

Location:

Appleton - Northland Position Type

Full-Time

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods Team as a Deli Department Manager!

Job Title:
Deli Department Manager

Reports To:
Senior Fresh Manager

Are you a retail, restaurant, food-service or culinary leader with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where your leadership and food preparation skills can make a difference? If you have a knack for retail management and a drive to inspire and support your team, we want to hear from you!

Developing associates and providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.

What You'll Do
:

• Leadership & Training
  :
  Lead, support, and reinforce Festival Foods culture and performance expectations. Provide thorough and consistent training for new and current deli associates, manage staff schedules, and support associates’ professional development. Conduct performance reviews and provide coaching to enhance team performance.
• Staff Management
  :
  Partner with Human Resources to recruit and interview candidates, extend job offers, and manage staffing levels. Ensure effective onboarding and retention strategies, including follow-up training at 30, 60, and 90 days post-hire.
• Operational Management
  :
  Oversee deli labor goals, inventory management, and pricing accuracy. Place orders with vendors for special and holiday items and maintain proper signage throughout the deli department.
• Guest Service Excellence
  :
  Address guest concerns, resolve issues, and ensure exceptional service by living the boomerang principle. Contribute to the overall cleanliness and organization of the deli department.
• Profitability & Compliance
  :
  Manage gross profit goals, shrink control, and ensure adherence to all safety, food safety, and company policies. Document policy violations and conduct corrective actions in collaboration with HR and Store Director.
• Additional Duties
  :
  Prepare coaching sessions, performance reviews, and other documentation. Ensure accurate timekeeping and attendance records for deli associates.
• Honor Commitments
  :
  Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team
  :
  Other duties as assigned.

What We're Looking For
:

• Education & Experience
  :
  High School Education or equivalent, with at least 5 years of leadership experience (including 2 years in a managerial role) preferred. Experience in retail, restaurant, or food service is preferred.
• Skills & Knowledge
  :
  Exceptional interpersonal and communication skills, with the ability to effectively lead and collaborate with a diverse team in a fast-paced environment. Strong understanding of retail food business, perishable department operations, and merchandising. Proficiency in technology and computer use.
• Safety & Compliance
  :
  Comprehensive knowledge of safety requirements and company policies. Ability to apply safety training and operate equipment such as hand jacks, slicers, and fryers. Must have or obtain a WI Certified Food Manager License (certification cost covered by Festival Foods).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• S…