Market Investigator

Overview

As a Market Investigator at Family Dollar’s corporate office, you’ll confirm that the market’s stores operations and daily functions comply with Company programs and policies. You’ll also monitor and measure store process performance in these categories:
Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development.

• Conduct Monthly Stores LP Audit and score store performance based on specific criteria. Report audit findings to Store Manager, Field Manager, and Corporate Management.
• Advise and consult with Store Managers on improving the in-store experience based on store audits.
• Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Managers.
• Utilize exception reporting (X  & SAER) and partner with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
• Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.
• Conduct in-store surveillances using Loss Prevention tools (I-Verify and DVR) to identify and elevate potential internal integrity issues, safety concerns, fines, lost sales, and others.
• Conduct Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.
• Report on suspected fraudulent activity to Loss Prevention Business Partners.
• Assist with special projects that impact the given market (i.e., Target Program and Shrink Impact Stores).
• Train Store Managers on Family Dollar procedure and compliance:
  Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance.
• Assist Store Managers in training their Team Members in these areas.
• Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes, and Checkpoint.
• Follow and assure the implementation of all Company Policies and Procedures.
• Perform any other projects/duties as assigned.

• Completion of high school or equivalent; college preferred.
• Ability to read, interpret, and explain operational directives.
• Proven organizational, analytical, and problem‑solving skills.
• Intermediate Microsoft Office proficiency (Outlook, Word, Excel, and Access).
• Ability to work a flexible, full‑time schedule that includes days, evenings, weekends, and holidays.
• Ability to travel locally and overnight as needed.
• Valid Driver’s License.

• Store management experience in retail, grocery or drug store environments.
• Field experience in local market and/or loss prevention training.
• Previous experience facilitating large group training sessions.

You’ll have the opportunity to connect with people every day – creating memorable experiences for our customers while also building a career that can take you anywhere. We’re invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.

Full time – Milwaukee, Wisconsin.