Lead, Part time - Johnson Creek

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best‑in‑class customer experience.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role‑modeling these behaviors with every customer who walks through our doors and enabling us to provide an exceptional customer experience.
• Support the sales leader during non‑peak hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Complete work before or after the store operating hours, including opening and/or closing checklists.
• Leverage omni‑channel capabilities to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Provide clear and direct communication of expectations.
• Utilize technology effectively to engage with customers and the team to meet goals.
• Demonstrate interest and initiative toward continuous improvement and growth.
• Agree to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Can maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.