Retail Store Lead Associate

Position Summary

Support the management team to ensure that all sales, merchandising, cash-handling, donation acceptance, processing, pricing, and customer service processes run smoothly and efficiently while providing exceptional experience for volunteers, donors, customers and staff in a safe and clean environment.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Make decisions regarding ReStore operations following established policies and procedures.

• Complete opening and closing procedures in the absence of the Store Manager.

• Support front-of-store operations, cash management, customer service, and volunteers in accordance with established policies and guidelines.

• Support the process for donation intake and inventory management while ensuring shared workstations remain safe, decluttered, organized, and clean.

• Ensure quality customer experiences for every shopper, donor, and volunteer.

• Implement the utilization of store signage in a way that maximizes sales, while ensuring that all materials are priced with consistency and accuracy.

• Assist in implementing markdown systems used to ensure adequate inventory turn.

• Provide support for the transfer of merchandise to and from offsite locations to ensure sufficient inventory levels.

• Provide support for accurate weekly inventory and reporting for all purchased goods and fiscal year-end inventory for all goods.

• Articulately communicate donation acceptance guidelines.

• In coordination with the Store Manager, support in-store and special events such as sales, classes, donation drives, recycling events, orientations, and training.

• Support and implement continuous improvement of the ReStore and store operations to maximize efficiencies and ensure that all areas of the store and surrounding areas are clean and safe.

• Ensure that all documentation and procedures involved with an accident or incident investigation onsite are followed

• Participate in Point-of-Sale system operations, reporting and maintenance.

• Support the development/cultivation of individual and/or business donor contacts.

• Work collaboratively with the management team and staff to maintain a positive, supportive and mission focused work culture.

• Assume responsibility for the store in the absence of the Store Manager.

• Cultivate a culture of safety by ensuring and insisting that all safety procedures are adhered to by volunteers, donors, customers and staff.

• Ensure quality volunteer, donor, customer and staff relations. Provide input, document, and address comments and grievances in a timely and professional manner.

• Assist in staff development and communication by contributing supporting content for staff meetings.

• Oversee and maintain daily and weekly volunteer assignments while providing training, supervision and evaluation of store volunteers in a positive and affirming manner.

• In the absence of the Store Manager, supervising hourly staff in a positive and affirming manner.

• Develop strong, positive and lasting relationships with staff and volunteers.

• Communicate with donors and customers, primarily on program-specific duties.

Required Knowledge, Skills, and Experience

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Specialized knowledge and competencies in retail, volunteer, warehouse and inventory management and building materials.

• Valid driver’s license with a good driving record.

• Able to receive training on and safely operate material handling equipment such as hand trucks, pallet jacks, forklifts and a 24’ box truck with a lift gate.

• Certifications for Forklift, First Aid and CPR (provided by HFH). Continuing Education hours are required to be current and up to date.

• Strong analytical ability, reliability and thoroughness

• Excellent written and…