Retail Golf Equipment Sales Associate

SERVICES

• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Aides athletes by assessing their needs and directing them to the golf services area that most effectively meets their needs.
• Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance.
• Demonstrates knowledge of all vendors equipment including heads, shafts, and grips.
• Supports store services sales by educating the customer on the benefits of club fittings and club repair services available.
• Makes equipment and accessory recommendations tailored to the customer.

• Assists in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Participates in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained.
• Increases store revenue and profitability through a proven process.

• Promotes Company programs including but not limited to Score Card loyalty, product warranty, private label credit card enrollment, etc.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures; maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Creates an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Takes an all-hands-on-deck approach to support the team.

• Ensures accountability
• Customer‑focus
• Collaborative
• Instills trust
• Decision‑quality/decision‑making abilities
• Action‑oriented

• Golf industry experience preferred
• Golf fitting experience preferred
• Associates degree or technical diploma in the Golf industry preferred