HM Sales Advisor Fox River Mall

Job Description

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store, actively selling our products, and providing customers with support and guidance. You will use your fashion and product knowledge to give customers all the information they need for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service.
• Engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with the store management team.

• Keep up to date with fashion scenes, trends, styles, brands, products, competitors, and relevant influencers.
• Use your product & fashion knowledge to share relevant information with customers.

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop & support each other.
• Participate in relevant onboarding, introduction processes, training and courses for role & future development.

• Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Maintain best practice for in‑store OMNI services & in‑store tech services/tools.
• Support opening and closing of the store.
• Follow all health & safety guidelines and legal requirements applicable to the role.

• Passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoys working in a collaborative and dynamic environment.
• Has sales experience in a dynamic and collaborative setting that can be applied to the role.
• Experience with customer service in fashion, retail or other service‑related industries.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided by seven unique values that have been part of our success story for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Inclusive culture that encourages authenticity.
• Access to a large global talent community with unlimited growth opportunities.
• Comprehensive benefits: health insurance, wellness & family support programs, company‑matched retirement plan, paid leave, paid time off, and a community day to serve the local community.
• Employee discount at H&M, Other Stories, COS, and other brands.

Sales associate pay rate $15.00 per hour.

Hourly, Non‑Exempt.