Tire and Battery Service Advisor

Sam's Club #6321
1000 N Westhill Blvd
Appleton, WI

2 open positions

R-2297495

Shifts may vary

$19.00 - $27.00/hr*

• Be a Team Member:
  Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks and resources, mentors new technicians, and communicates and develops interpersonal skills to provide safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality, and Point‑of‑Sale systems, phone and in‑person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
• Be an Owner:
  Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hand‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards and problems, completes paperwork logs and other required documentation, and ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures.
• Be a Talent Ambassador:
  Acts as a brand advocate, values the members' experience in the TBC area, models high‑quality service and products, and develops influencing and inspiring others to work in a respectful, supportive and team‑oriented style while understanding challenges and assisting in training team members.
• Complies with company policies, procedures and standards of ethics and integrity by implementing action plans using the Open Door Policy and applying them in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, and recommending ways to address improvement opportunities.
• Respect the Individual:
  Embodies differences in people, cultures, ideas and experiences, creates a workplace where associates feel supported and connected through a culture of belonging, and creates opportunities for all associates to thrive.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers and members.
• Serve our Customers and Members:
  Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑and‑long‑term priorities and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to new technologies and skills, and supports others through change.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k) with matching, stock purchase plan and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty and voting leave.
• Short‑term and long‑term disability coverage.
• Company discounts and market‑price retail benefits.
• Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit: 100% tuition and books coverage for eligible associates.

At Sam’s Club, we foster a culture of teamwork, growth and innovation. Associates are empowered to take initiative, solve problems and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like a family and ensuring everyone’s voice is heard and respected. Collaboration is at the core of everything we do, and we’re committed to your development through continuous learning opportunities and clear paths to advance.