Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques. Ensures member complaints and issues are resolved per company guidelines, maintains compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promotion, coaching, and evaluation of associates.

Maintains safety of the facility through safety sweeps, forklift spotting procedures, handling and disposal of hazardous materials, and reporting unsafe conditions to management.

Supports the Sam’s Club e‑commerce plan by overseeing operations of e‑commerce programs such as Club Pick Up, Ship From Cl... Auditing online customer feedback, resolving complaints, escalating unresolved issues, identifying trends, and implementing solutions. Supervises associates supporting e‑commerce programs by training, providing resources, assigning duties, and ensuring coverage at the pickup location.

Executes the Sam’s Club Pickup plan, updates operations with key performance indicators, audits customer orders for accuracy, ensures equipment readiness, and monitors club pickup strategy. Provides member service, identifies member needs, and resolves issues while promoting company products and services. Maintains sales floor and merchandise presentation per company policy, including handling claims, returns, zoning, stocking, and organizing displays. Oversees picking and staging of pickup orders and implements processes that meet business needs through collaboration, monitoring progress, and addressing improvement opportunities.

Promotes compliance with company policies, procedures, and ethics by demonstrating principles, correcting issues, and modeling Walmart values. Leads and participates in teams, shares resources, determines priorities, coordinates assignments, and models adaptability to change. Embraces differences, builds strong relationships, communicates with impact, and mentors others to strengthen the team and culture of belonging.

Acts with integrity, transparency, and ethical behavior, supports Walmart’s regenerative goals, and prioritizes customers and members in decision making. Strives for excellence by learning, taking calculated risks, and driving continuous improvement.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO or PPTO may be used for vacation, sick leave, holidays, or other purposes. Eligibility varies by job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Must be 18 years of age or older.

Primary

Location:

1000 N Westhill Blvd, Appleton, WI 54914‑5792, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.