Senior Account Manager-MDU Sales

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Senior Account Manager – MDU Sales
, you will lead a national portfolio of large multi‑location Multi‑Dwelling Unit (MDU) accounts while building the company’s market position. This is a Business‑to‑Business sales role responsible for strategic selling to existing customers and renewing customers who directly own and/or control properties and developments (such as apartments, condos, HOAs). You will build ongoing relationships, meet sales targets including upsells and renewals, maximize product/service penetration, and drive revenue growth.

You will be responsible for managing an existing customer base, increasing MDU penetration, negotiating contracts, selling new services, and renewing bulk agreements with MDU properties (developers, builders, property owners, management firms). You will manage customer expectations, determine needs and timelines, and communicate expectations accurately throughout the sales process. A thorough understanding of TDS products and network delivery options for bulk services, exclusive marketing agreements, and always‑on broadband solutions is required.

Schedule:

8:00 am – 5:00 pm, Monday‑Friday.

Location:

Madison, WI;
Appleton, WI;
Eau Claire, WI;
Green Bay, WI;
Sheboygan, WI;
Wausau, WI;
Boise, ;
Couer D Alene, ;
Nampa, ;
Post Falls, ;
Billings, MT;
Butte, MT;
Great Falls, MT;
Missoula, MT;
Helena, MT;
Spokane, WA;
Spokane Valley, WA.

• Develop and implement sales presentations, proposals, and contracts to key decision contacts of MDUs to secure long‑term agreements for MDU solutions.
• Manage a book of MDU business to increase internet and video penetration and negotiate high‑volume competitive MDU service agreements based on strategic, financial, legal, and operational criteria.
• Actively manage the customer experience (upselling, moves, adds, changes, renewals, de‑bulking) to retain properties, grow the channel, and mitigate churn.
• Interface regularly with high‑level clientele, including C‑Suite executives, property owners, condo board members, lawyers, building managers, and developers.
• Develop tactical sales plans for prospecting, customer growth, and retention to meet or exceed monthly, quarterly, and annual sales and revenue goals.
• Maintain accurate activity tracking and customer forecasts using the CRM system for all prospects and customers.
• Lead cross‑functional teams to ensure every customer touchpoint meets targeted KPIs and present quarterly to leadership regarding exclusive and non‑exclusive programs.
• Attend meetings, networking events, on‑site association meetings, and board presentations as required, providing education on industry, technology, and TDS products.
• Perform other duties as assigned by the MDU Sales leader.

• Bachelor’s degree or higher, or 4+ years of professional work experience.
• 3+ years of inside or outside sales experience, preferably selling data, voice, and/or video solutions in an MDU environment.
• 2+ years of experience in effective proposal and contract negotiations.
• Valid driver’s license, insurance, and reliable transportation.

• Ability to travel up to 20% of the time annually.
• Experience working with C‑Level and other management levels.
• Track record of success in MDU sales.
• Strong relationships with multiple business units and customers to drive outcomes.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Proficiency with Teams, Microsoft Office, Docu Sign, Salesforce, or similar CRM.
• Strong organization, time management, and attention to detail.
• Ability to work independently, receive direction from multiple sources, and multitask.
• History of identifying problems, gathering data, consulting others, making decisions, and implementing solutions.
• Willingness to learn and adapt quickly.

• Me…