Customer Account Specialist; Inside Sales Representative

Join a Top Workplace in Wisconsin - Where Quality Meets Purpose

Eagle Performance Plastics is a custom job shop committed to delivering exceptional service and precision to our customers. We’re currently looking for a dedicated Customer Account Specialist to join our growing team.

At Eagle, you’ll find more than just a job - you’ll find a supportive, family-friendly work environment where your contributions truly matter. Recognized as one of Wisconsin’s Top 10 Best Places to Work in Manufacturing in WI
, we take pride in valuing our employees, fostering professional growth, and maintaining a culture of respect, collaboration, and excellence.

• No layoffs in over 55 years
• Family-friendly company
• Gain-sharing program
• Steady growth opportunities
• Team-oriented environment – we value and encourage employee involvement

• Manage customer accounts and maintain strong day-to-day relationships
• Respond to customer inquiries regarding quotes, lead times, order status, and capabilities
• Work closely with the Account Manager on quote follow up, or strategic initiatives
• Enter quote requests, review completed quotes for margins and lead times, and email completed quote to customer.
• Coordinate closely with estimating, engineering, purchasing, and production teams
• Process sales orders and ensure accurate entry into ERP systems
• Monitor open orders and proactively communicate schedule updates or delays
• Assist with identifying new business opportunities within existing customer accounts
• Support Account Managers efforts through account management and administrative support
• Maintain accurate customer records, pricing information, and sales activity
• Help resolve customer concerns quickly and professionally
• Participate in continuous improvement initiatives focused on customer service and operational efficiency
• Access customer portals.

• Associate’s degree or equivalent experience preferred
• 3+ years of inside sales, customer service, or account management experience (manufacturing setting preferred)
• Strong communication and organizational skills Ability to manage multiple priorities in a fast-paced, ever changing environment
• Mechanical aptitude and ability to interpret prints or manufacturing terminology is a plus
• Experience with ERP systems, Microsoft Office, and CRM tools preferred
• Self-motivated with strong attention to detail and follow-through Team-oriented mindset with a customer-first approach
• Must be responsive to internal and external customer inquiries with a high level of accuracy and attention to detail.
• Must have excellent communication and interpersonal skills with internal and external customers.
• Ability to read and interpret documents such as safety rules, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding detailed written or oral instructions.
• Ability to problem solve on your own/ability to make decisions on your own.

Eagle Performance Plastics is an Equal Opportunity Employer.

Full-time

Exempt: $50,000 - $65,000 Annually

• Monday - Friday, 8:00 AM - 4:00 PM
• Summer Hours (Friday's 8:00 AM - 2:00 PM)

• 401(k)
• 401(k) matching
• Gain Sharing
• Health Insurance (Traditional and High Deductible Options)
• HSA/FSA Options
• Dental Insurance
• Vision Insurance
• Employer Funded Short Term Disability
• Employer Funded Long Term Disability Insurance
• Employer Funded Life Insurance
• Voluntary Supplementary Life Insurance
• Paid Vacation, Sick/Personal, Holidays, Volunteer Time Off
• Employee Assistance Program
• Professional Development Assistance
• Tuition Reimbursement
• Referral program
• Wellness Membership Discounts
• Annual Safety Shoe Reimbursement
• Bi-Annual Prescription Safety Glasses Reimbursement

• In Person: 2929 W Evergreen Dr. Appleton, WI 54913
• Hybrid: 4/1 Ratio (4 days in office, 1 remote day per week)