Senior Account Manager-MDU Sales

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

• Develop and implement sales presentations, proposals, and contracts to key decision contacts of MDU’s for securing long‑term agreements for MDU solutions. Manage a book of business of MDU properties to increase internet and video penetration and negotiate high‑volume competitive MDU service agreements based on strategic, financial, legal, and operational criteria. Actively manage the customer experience (includes upselling, moves, adds, changes, renewals, and de‑bulking) and ensure we retain properties, grow channel, and mitigate bulk/customer churn.
• Interface regularly with high‑level clientele, including C‑Suite executives, property owners, condo board members, lawyers, building managers, developers, and others.
• Develop a tactical sales plan for prospecting, customer growth, and retention to meet or exceed monthly, quarterly, and annual sales and revenue growth goals. Analyze penetration rates and implement a personal action plan.
• Maintain accurate and timely activity tracking, customer status, and forecasts using the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.
• Lead cross‑functional teams to ensure every customer touchpoint achieves its intended purpose and meets targeted KPIs. Present quarterly to leadership regarding exclusive and non‑exclusive programs with strategic initiatives to impact MDU penetrations.
• Attend meetings, networking events, on‑site association meetings, and board presentations as required. Provide education on the industry, technology, and TDS products and services. Perform other duties as assigned by the MDU Sales leader.

Required Qualifications

• Bachelor's degree or higher, OR 4+ years of professional work experience.
• 3+ years of inside or outside sales experience, preferably selling data, voice, and/or video solutions in an MDU environment.
• 2+ years of experience in effective proposal and contract negotiations.
• Must have and maintain a valid driver's license, insurance, and reliable transportation.

Other Qualifications

• Ability to travel up to 20% of the time annually.
• Ability to work effectively with customers at C‑level and other levels of management.
• Track record of success in MDU.
• Ability to build and maintain strong working relationships across multiple business units and customers to drive successful outcomes focusing on the team.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Extensive computer application experience including Teams, Microsoft Office, Docu Sign, Salesforce, or similar CRM.
• Well organized, good time‑management skills, ability to multi‑task and close attention to detail.
• Ability to work independently, receive direction from multiple sources, and balance multiple work tasks concurrently.
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions, and effectively implementing those decisions.
• Ability to grasp new concepts quickly, willingness to learn and continue to learn.

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous vacation & paid sick leave
• Seven paid national holidays & one floating holiday
• Paid parental leave (6 weeks after 12 months of employment)
• Adoption & surrogacy assistance
• Employee assistance & wellness programs

Associates working 30 or more hours per week additionally have access to:

• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid volunteer time

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay range: $71,500.00 per year – $ per year.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of background, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

8:00am – 5:00pm, Monday–Friday.

Madison, WI;
Appleton, WI;
Eau Claire, WI;
Green Bay, WI;
Sheboygan, WI;
Wausau, WI;
Boise, ;
Coeur d’Alene, ;
Nampa, ;
Post Falls, ;
Billings, MT;
Butte, MT;
Great Falls, MT;
Missoula, MT;
Helena, MT;
Spokane, WA;
Spokane Valley, WA.