Inside Sales Coordinator

Position Overview

The Inside Sales Coordinator plays a crucial role in supporting the sales team by handling administrative tasks, managing customer relationships, and ensuring the smooth flow of the sales process. The position requires strong organizational ability, effective communication, and the ability to manage multiple tasks simultaneously. The coordinator works closely with the inside sales team and other internal teams to ensure high levels of customer satisfaction and contribute to the company’s revenue goals.

• Assist the sales team by providing administrative support in generating sales leads and managing customer accounts.
• Coordinate sales activities, including scheduling meetings, follow‑ups, and preparing quotes.
• Process sales orders, quotes, and contracts in a timely manner.
• Prepare sales reports and track performance metrics.
• Act as a point of contact for customer inquiries and provide exceptional customer service.
• Build and maintain strong relationships with existing and potential customers to foster repeat business.
• Communicate product information, pricing, and promotions to customers as needed.
• Identify and qualify new sales leads through various channels.
• Collaborate with the sales team to follow up on leads and ensure effective lead conversion.
• Distribute first-time customer leads to all sales team members as needed and develop a seamless process for quote generation in all regions.
• Process sales orders accurately, ensuring correct pricing, product availability, and delivery schedules.
• Coordinate with the logistics team to monitor order fulfillment and ensure timely delivery.
• Review and manage invoice progress and on-time or past‑due payments.
• Maintain accurate records of sales activity, customer information, and communication in the CRM system.
• Update and track sales data, including quotations, orders, and customer preferences.
• Maintain and develop customer buyer portals and develop procedures and strategy for usage.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

• Proficient with SAP or similar ERP software.
• 5 years or more related experience required.
• Experience with paper equipment or OEM manufacturing.
• A technical school or college-level degree and/or equivalent experience desired.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status.

We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.