Client Solutions Coordinator​/Project Coordinator

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

We are looking for a Client Solutions Coordinator to serve as a friendly, professional first point of contact for our customers and a key part of helping projects move smoothly from idea to installation. This is not an ordinary sales job. This is a consultative sales and project coordination role. This dynamic, customer-facing role blends front‑counter sales, account support, project coordination, web request follow‑up, and administrative follow‑through.

You’ll work directly with customers, prepare estimates, coordinate with internal teams, and help ensure every project is handled with care. You’ll be part of a supportive, knowledgeable, and collaborative team where there is always someone to work with, learn from, and consult with. Working across a four‑location franchise means every day brings variety, teamwork, and creative projects that are visible throughout the community.

It’s a fun, fast‑moving, and exciting environment for someone who enjoys people, problem‑solving, organization, and seeing ideas come to life.

• Competitive hourly pay, typically $18–$26 per hour, depending on experience and location
• Health, dental, and vision insurance options
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and development opportunities
• Career growth potential within a large franchise network
• A fun, creative, supportive team environment
• The opportunity to work on projects that are visible throughout the community

• Greet walk‑in customers and answer incoming calls with a positive, professional attitude
• Monitor and respond to web requests, online inquiries, and lead submissions in a timely and professional manner
• Ask questions to understand customer needs, goals, timelines, budgets, and project requirements
• Recommend signage, graphics, branding, and visual communication solutions
• Prepare accurate estimates, quotes, and work orders
• Follow up on quotes and help convert opportunities into sales
• Process deposits, payments, invoicing, and basic billing tasks
• Coordinate projects with design, production, and installation teams
• Communicate timelines, approvals, updates, and changes clearly to customers
• Maintain accurate customer records, job notes, and project details
• Support quality control by reviewing job details, proofs, and completed work as needed
• Help ensure customers receive an excellent experience from first contact through final delivery
• Support marketing efforts such as project photos, social media content, direct mail, and customer outreach

• Previous experience in customer service, sales, account coordination, project coordination, or administrative support
• Strong communication and interpersonal skills
• Comfortable with consultative selling, problem‑solving, and helping customers make decisions
• Detail‑oriented with excellent organizational and follow‑through abilities
• Able to manage multiple priorities in a fast‑paced environment
• Confident using Microsoft Office, email, and general business software
• Willingness to learn industry‑specific tools such as POS, CRM, estimating, and project management software
• Reliable, team‑oriented, and committed to delivering outstanding customer service
• High school diploma or equivalent required
• Valid driver’s license and reliable transportation

• Sign, graphics, printing, marketing, or visual communications industry experience
• Familiarity with design software such as Adobe Illustrator, Photoshop, or similar programs
• Experience with CRM systems, POS software, or project management tools
• Proven sales experience, especially consultative or solution‑based selling
• Basic understanding of branding, marketing, and visual communication
• Some college coursework or relevant certifications