Branch Operations Intern

Job Purpose

The Branch Operations Intern is responsible for assisting in developing the branch’s business, learning the consumer finance business, and preparing to manage a branch office.

• Complete the training program within the required timeframe.
• Understand personal loan product offerings to assist customers in making educated decisions.
• Establish and build customer relationships through exceptional service.
• Develop and deliver consolidation options for customers.
• Learn how to underwrite loans.
• Work with past‑due customers to arrange payments.
• Assist in maintaining weekly delinquency reduction and delinquency slow file percentages.
• Offer additional loan products to current customers.
• Execute business plan for outbound solicitation to former customers.
• Close loans as directed by the Branch Manager.
• Other duties as assigned.

• Current full‑time Sophomore, Junior, or Senior in an accredited college program.
• Flexible schedule, working between 8 and 25 hours a week.
• Computer literacy.
• Must pass pre‑employment assessment, drug screen, credit, and criminal background checks.
• Must be eligible and willing to obtain all required certification and licenses.

• Major in a business‑related program.
• Previous work experience in a customer‑facing environment.
• Willingness to relocate for career advancement.
• Valid driver’s license and access to a dependable automobile with liability insurance coverage.

• High degree of self‑confidence.
• Leadership qualities.
• High energy.
• Above‑average communication skills.
• Ambition to work in finance and to become a Branch Manager.
• Customer‑service orientation and ability to relate with a broad spectrum of people.
• Calm under pressure.
• Proven ability to multi‑task.
• High degree of integrity.
• Sales mentality.

This position works in a branch office providing services to customers in person and over the phone. The Branch Operations Intern typically works 16–25 hours a week, Monday through Friday, with some evenings and Saturdays.

Benefits include a comprehensive medical, dental, and vision plan, 401(k) plans with company match, PTO and paid holidays, paid parental leave, and an employee assistance program.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non‑discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection;

compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

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