Customer Success Consultant

As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long‑term value.

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

• Travel between 20–30% by both air and car.

• Cengage is committed to hiring from broad talent pools and is considered regardless of any classification protected by applicable federal, state, provincial or local laws.
• Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities.
• For accommodation requests, contact

• Base salary: $67,000.00 – $87,100.00 USD.
• Target variable compensation: $35,000.00 USD annually as part of the Sales incentive compensation program.
• Actual incentive earnings are not guaranteed and may vary based on performance.

Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.