Global Security & Intelligence Officer - 3rd Shift req

Global Security & Intelligence Officer - 3rd Shift

Work Mode:
Onsite

Location:

Onsite - Kohler, Wisconsin

A Global Communications and Intelligence Officer (GCIO) is responsible for effectively using technology and best practices to mitigate risk and ensure the safety and security of Kohler Co. assets, people, and protection of its brand worldwide. A successful candidate will use an analytical approach to assess and evaluate incidents or potential disruptions to support all levels of the business. In addition, the candidate will exhibit Kohler Co.’s

Key Beliefs of Delighting Customers, Inspiring People, Boldly Innovating, Owning it, and Prioritizing by supporting departmental initiatives, shift oversight, and mentorship of team members.

• Be responsible for answering routine and emergency calls, monitoring security video cameras and alarms including fire, door, and duress alarms.
• Providing general assistance as needed to associates, vendors and guests.
• Coordinate response efforts to life safety incidents and dispatch Security Officers, facilities, police, fire and EMS personnel as required via telephone and radio.
• Perform all duties at a high level, having overall operational responsibility during the assigned shift and ensuring all policies and procedures are followed.
• Responsible for the protection, safeguarding, and security of associates, customers, visitors, and assets.
• Monitor and authorize entrance and departure of associates, visitors, and other persons to guard against theft and maintain security of the premises.
• Use an analytical approach to assess a situation to determine proper escalation in the notification process.
• Recognize and monitor security equipment issues ensuring the proper notifications are made for repair.
• Input information from a variety of sources to maintain current accurate records in the case management system.
• Utilize Corporate Security’s mass notification system, maintaining accurate contact information, review and update of system messages, and activation of notifications as required.
• Perform research and produce timely travel assessments or special detail reports to executives and travelers to high‑risk areas.
• Maintain confidentiality, as a GCIO will be exposed to sensitive data.
• Scan and assess various public and private information sources, including social media, for potential threats to Kohler Co.’s properties, personnel, or brand.
• Assists in the development and training of Security Officers to improve individual performance.
• Sets the example for Global Security team members in all areas, especially in behavior and personal appearance.
• Consistently delivers outstanding customer service to internal and external customers. Takes the lead and proactive approach in improving security processes and procedures by identifying specific problems or deficiencies.
• Demonstrates a high level of expertise for all computer software used by Global Security, including troubleshooting security systems as necessary.
• Participates in the planning of departmental objectives.
• Submits daily reports of activities and irregularities.

• Minimum of a two-year college degree in an applicable field. Experience may be considered in lieu of a degree.
• Valid driver’s license.
• Strong verbal and written communication.
• Working knowledge of basic computer programs and operations.
• Establish, develop, and maintain courteous and effective working relationships.
• Maintain emotional control and work effectively during emergencies, crisis situations, or extremely stressful conditions.
• Memorize, retain, and accurately recall information. Prior experience balancing multiple tasks or projects simultaneously, organize, prioritize, and adapt to constantly changing situations, and effectively take appropriate action.
• Be able to work a flexible schedule such as holidays, weekends, irregular hours, or shifts with short notice to support departmental needs.
• Provide guidance for others using effective decision making/problem solving skills.
• Work independently and encourage the same from co-workers.
• Comfortable interacting with executive-level decision makers throughout Kohler Co. and able…