Library Security Monitor

The Appleton Public Library is seeking dedicated and experienced individuals to join our team as Library Security Monitor. These part-time, non-benefitted roles are ideal for individuals with experience in public safety, security, social services, conflict resolution, or similar fields who are committed to maintaining a safe, welcoming, and inclusive environment for library patrons and staff. The unarmed Library Security Monitor will be responsible for enforcing library policies, de-escalating situations, contacting local law enforcement when necessary, and adhering to library policies and laws regarding privacy.

• Monitor library premises to ensure safety and security for all patrons and staff.
• Enforce library policies and address any violations in a professional and respectful manner.
• De-escalate potentially disruptive or dangerous situations to prevent escalation.
• Liaise with local law enforcement and emergency services as needed.
• Assist in the development and implementation of security protocols and procedures.
• Maintain a visible presence throughout the library to deter inappropriate behavior.
• Aid patrons and staff in emergency situations.
• Participate in training sessions and stay updated on best practices for security and de-escalation.
• Follow library laws concerning privacy and confidentiality of patron information.
• Collaborate with library administration to ensure duties align with the library’s mission and policies.
• Work may involve nights and weekends depending on the schedule. Before and after-hours opportunities may exist to support events that occur in the library meeting room after the library is closed or prior to opening.

• Experience in public safety, security, social services, conflict resolution, or a related field.
• Strong understanding of public safety practices and de-escalation techniques.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations.
• Commitment to fostering a welcoming and inclusive environment for all library users.
• Ability to work independently and as part of a team.
• Familiarity with, or willingness to learn, non-armed security measures, de-escalation techniques, library privacy laws, and regulations.

• Adaptability/Flexibility
• Communication
• Customer Focus
• Handling Difficult Customers
• Problem Solving