Technical Support Specialist: Electrical/Mechanical
Job in
Appleton, Outagamie County, Wisconsin, 54914, USA
Listed on 2026-07-03
Listing for:
Behm Consulting LLC
Full Time
position Listed on 2026-07-03
Job specializations:
-
Trades / Skilled Labor
Maintenance Technician / Mechanic, Field/Service Technician, Installation Technician
Job Description & How to Apply Below
Fox Valley Elevator is a leading manufacturer of high-quality residential elevator systems. We're growing and looking for a mechanically skilled professional who wants to get off the road and into a stable, predictable, office-based role. This position is perfect for someone with HVAC, mechanical, electrical, or field-service experience who enjoys troubleshooting but wants a consistent daily routine.
What You'll Do- Remote Troubleshooting for elevator systems via phone and email
- Support field technicians with step-by-step guidance using schematics and manuals
- Ensure code compliance for residential elevator installations
- Provide parts quotes and coordinate with vendors
- Assist with modernization projects for legacy elevator systems
- Deliver training to installation technicians
- Document issues, track KPIs, and support call‑center operations
- Build strong customer relationships and provide clear, professional communication
- Strong problem‑solving mindset
- Strong mechanical aptitude (HVAC, mechanical, electrical, elevator, or similar background)
- Ability to read wiring diagrams, schematics, and service manuals
- Excellent communication skills
- Comfortable using computers, CRM systems, and ticketing tools
- Strong problem‑solving mindset and customer‑first attitude
- No degree required - hands‑on experience matters most.
- Elevator industry experience
- CET, PMP, or other technical certifications
- Experience training technicians
- Knowledge of residential elevator codes
- Familiarity with modernization or legacy equipment
- PLC
- Mitsubishi and Siemens products.
- Office‑based role with predictable daily routine
- Occasional site visits
- Extended phone/computer work
- Light lifting (up to 75 lbs)
- Health, dental, and vision insurance
- 401(k) with company match
- PTO + paid holidays
- Professional development opportunities
- Supportive, innovative team culture
Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.
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