Field service engineer

As a Field Service Engineer, you’re responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications.

• You troubleshoot and resolve electrical, mechanical, software, and sorter programming issues both on-site and remotely via phone or remote access.
• Following installation, you provide customers with comprehensive technical training on machine setup, operation, first-line troubleshooting, and preventive maintenance practices.
• You share your field experience in identifying bottlenecks and collaborate closely with service and engineering teams to implement effective solutions and continuous improvements.
• Our customers are located worldwide, requiring approximately 140–180 travel days per year, including extended hours during our high-demand busy season. Travel includes both regional and international assignments; therefore, a valid passport is required as international (valid passport is required)
• You report to the Service Coordinator

• That you’re based in the Midwest region (Wisconsin preferred).
• That you hold a Bachelor’s degree in Mechanical or Electrical Engineering or possess equivalent practical experience.
• That you have 3–5 years of experience as a (service) technician, with hands-on experience with machinery required.
• That you have a broad technical knowledge base:
  Electrical troubleshooting:
  Experience with single-phase and three-phase systems, low-voltage DC systems, and the ability to read and interpret electrical schematics, Mechanical expertise:
  Proficient in the use of hand tools, capable of reading and understanding mechanical drawings, and able to safely lift 25–50 lbs.
• That you have software knowledge:
  Strong working knowledge of Office 365. Experience with Linux, PLC systems, Siemens S7, and computer networks is considered an asset.
• That your English is fluent, both in writing as verbal and preferably.
• That you are a self-driven problem solver with the ability to independently diagnose and resolve issues.
• Communicative, flexible, and adaptable, with a willingness to adjust working hours to meet customer needs. Ability to perform under pressure in challenging situations

• Thanks to our wide range of machines and customized solutions, your role will be both versatile and technically challenging.
• You will work in a high-tech environment where quality is a top priority and continuous investment in R&D ensures your technical knowledge remains up to date.
• You will join a dynamic and growing SME that values creativity, encourages initiative, and gives you the opportunity to shape your own professional growth path.
• We offer a varied and dynamic position with the freedom to bring your own ideas and approach to the role.
• Our organization is characterized by open communication, a family-oriented atmosphere, and a culture where innovation and change are embraced.
• We offer a competitive market-based salary of $70,000 to $85,000, along with comprehensive health, dental, and vision insurance, a 401(k) plan, paid time off, and sick leave. Travel expenses are reimbursed through mileage and per diem, and a company card is provided for work-related expenses