Service Technician II

Job Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction while promoting products and services.

• Perform residential and light commercial service and maintenance calls under minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment, plus accessories.
• Inspect equipment and conduct diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as required.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on a hand‑held device, complete all forms and paperwork neatly, timely, and accurately.
• Collect payment from customers.
• Communicate with dispatch while on duty to provide accurate status reports of activities and availability.
• Promote products and services to customers and report replacement product sales leads to the Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures, ensure that the company vehicle is properly stocked, return defective warranty parts, and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain a regular, reliable attendance record.

• High school diploma or GED with additional training and at least 5 years’ experience in HVAC, plus technical training certification.
• Valid licensing or certification required by federal, state, provincial, or local regulations for the geographic work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, ventilation, and related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at starting up, balancing airflow, and aligning belts and pulleys on all systems with little to no supervision.
• Proficient at installing basic duct fittings.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, and humidifiers.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces.
• Ability to lift up to 75 pounds, and items weighing up to 50 pounds.
• Good visual acuity for close, distance, and peripheral vision.

• Top pay with incentive and bonus opportunities for top performers.
• Generous PTO: 24 paid days off within first year, 29 paid days after second year, plus vacation, personal holidays, and national holidays.
• Company‑sponsored medical, dental, and vision insurance.
• Company‑provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy to improve professional skills.
• Best‑in‑class 401(k) retirement savings plan with company matching contributions.
• Company‑paid employee life insurance with options for you and your family.
• Short‑term and long‑term disability insurance options.
• Supplemental benefits such as legal advice, pet insurance, and health advocacy programs.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.