Technical Service Trainer

We believe power is a promise – a shared commitment to be there for others when it matters most. For more than 65 years, we’ve turned big ideas into solutions that help protect homes, strengthen businesses, and build a more resilient, efficient, sustainable energy future. Ready to power a smarter world with us?

In the role of Technical Service Trainer, you will work onsite at our service training center in Wisconsin and be a key member of the Service Training team. The Technical Service Trainer delivers comprehensive training to field technicians on all aspects of generator repair and installation, leveraging technical expertise to guide start‑up, operation, and troubleshooting across the full range of Generac products.

• Instruct and train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation (owner, installation, diagnostic, flat‑rate manuals and service and training bulletins).
• Establish warranty flat‑rates for new product prototypes.
• Collaborate with internal departments to fabricate training units.
• Drive DOT (Non‑CDL) as required.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Three years of field‑technician experience in HVAC, automotive, generator, or a similar discipline, or three years of combined field‑technician and technical‑training experience.

• Associate’s or Bachelor’s degree.
• Experience in curriculum development.
• Technician Excellence or ASE (Automotive Service Excellence) certification.
• Previous experience using SAP or an equivalent ERP system.

• Proficient with MS Office (Word, PowerPoint, Excel).
• Strong writing and presentation skills for technical information.
• Ability to develop testing plans.
• Technical aptitude for basic generator start‑up and troubleshooting.
• Capacity to manage shifting priorities and deadlines.
• Highly organized and detail‑oriented.
• Familiarity with hand tools and test equipment.

While performing the duties of this job, the employee is regularly required to talk and hear, use hands to manipulate objects or controls, stand, walk, stoop, bend, or reach above the shoulders. The employee may be required to lift up to 25 pounds and should be able to perform frequent computer‑based work requiring periods of sitting and close vision. Occasional travel may be required.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.