Supportive Services Case Manager

Supportive Housing Services Case Manager# Supportive Housing Services Case Manager Hancock Street - Appleton, WI 54911## Overview Salary Range $44,000.00 - $45,000.00 Salary/year## Description
** Pillars is looking to hire additional Full-Time (40 hours per week) case managers to work on our Client Services team with clients served by our Supportive Housing programs including:
Diversion and Prevention, Single Room Occupancy, and It Takes A Village (ITAV) programs.*
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* SUMMARY:

** From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Supportive Housing Case Manager’s focus is providing case management to individuals and families who have experienced homelessness and/or housing instability to identify client needs, establish individual case plans, and monitor client progress towards program goals of housing and income stability.

The Diversion and Prevention program is one of several under the Supportive Housing umbrella with the specific goal of preventing client(s) from having to enter shelter by working with the individual or family to transition them from the place they are temporarily residing directly into another form of affordable, stable housing.

The purpose of the Single Room Occupancy program is to provide affordable housing, supportive services and resource connections for a time limited-basis (24 months) to people in the Fox Cities who are in transition from shelter to permanent housing.

The “It Takes A Village” (ITAV) program provides permanent supportive housing to chronically homeless individuals or those who have a history of homelessness and require a supportive housing environment in which to gain greater self-sufficiency and housing stability.
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

*** Has passion for the mission of Pillars and displays agency values:
Respect, Collaboration, Empowerment and Grit.
* Provide primary crisis problem solving and intervention.
* Builds and maintains a strong connection with all clients using a strength based, trauma informed approach.
* Acts with a sense of urgency and requires ability to problem solve while displaying mental agility to quickly support clients in finding housing to avoid entry to shelters.
* Completes thorough assessments to mutually establish goals for a clients tenure.
* Serves as an advocate for participants across systems when the need arises.
* Refers clients to appropriate community resources and serves as a broker between resources.
* Conducts Housing Search and Placement activities and builds relationships with private landlords to improve housing resources available to Pillars clients.
* Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
* Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
* Represents agency in community or in interagency activities and other community events.
* Works with appropriate school district to enroll children in school and connect to the appropriate services within the community, including early childhood programs such as Head Start, Part C of the Individuals with Disabilities Education Act, and McKinney Vento education services.
* Other duties as assigned.## Qualifications
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* CORE COMPETENCIES:

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* ** Building Relationships
** Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
* ** Communication
* * Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
* ** Confidentiality
* * Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
* ** Conflict Management
** Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de-escalates charged situations. Reacts quickly…