Street Outreach Case Manager

Job Details

Job Location:

321 - Appleton, WI 54911

Salary Range: $44,000.00 - $45,000.00 Salary/year Pillars is looking to hire a full-time Street Outreach case manager (40 hours per week).

SUMMARY:

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Street Outreach Case Manager is responsible for supporting, connecting with and providing case management to individuals who are experiencing unsheltered homelessness in the community. The Case Manager will identify client needs, establish individual case plans, and support client progress to achieve permanent housing.

• Has passion for the mission of Pillars and displays agency values:
  Respect, Collaboration, Empowerment and Grit.
• Conducts outreach activities at various times throughout the day and evening. Canvas streets, under bridges, encampments, meal sites, motels, shelters and other congregate sites to identify potential clients and perform face-to-face assessments of clients.
• Builds trust and maintains a strong connection with clients living in places not meant for human habitation using a strength based, trauma informed approach.
• Completes thorough assessments to mutually establish goals for client progress.
• Serves as an advocate for participants across systems when need arises.
• Refers clients to appropriate community resources and serves as a broker between resources.
• Manages records, both paper and electronic, as well as grant documentation for those who are utilizing Pillars services.
• Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
• Represents the agency in the community or in interagency activities, including conducting community outreach to build relationships with community resources focused on mental health and AODA, and in other community events.
• Other duties as assigned.

• Building Relationships Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
• Communication Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
• Confidentiality Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Conflict Management Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de-escalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.
• Cultural Awareness and Sensitivity to those you are serving. Is mindful or conscious of similarities and differences between people from different groups. Is respectful and accepting of the differences and strives to understand them.
• Self-Management Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work. Demonstrates flexibility and the ability to adapt to changing situations/expectations.
• Problem-Solving Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situation; remains calm when dealing with emotional topics.

• Bachelor's in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
• Minimum 2 years relevant experience preferred
• Relevant experience could include:
• A strong understanding of barriers specific to persons experiencing homelessness
• Experience working with survivors of domestic violence
• Experience working with people facing mental health struggles and/or challenges with addictions
• Knowledge of community resources available to families who…