Program Aide

Job Description

The purpose of this position is to serve as a para-professional within the Children & Families Unit serving children, and families faced with child welfare or juvenile justice issues. The person in this position assists the Social Workers serving families under stress and in jeopardy of out of home placements. This position additionally works in Access, assists with Youth Justice referral entry, legal status entry and legal document uploads.

The work is performed under the supervision of the Family and Children’s Services Supervisor.

Final date to receive applications:

Job Type: County

To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.

• Provide CPS Access intake coverage as assigned, accepting walk-in reports and entering written reports while on phone live with reporter, following intake protocols. Make independent access recommendations in screening determination.
• Interview effectively gather information from reporters and other stakeholders in a variety of situations.
• Fully and accurately document all reports in the appropriate electronic systems according to relevant standards, including but not limited to eWiSACWIS and Microsoft Office Suite.
• Participate in Access staffing of referrals to child protection and youth justice referrals offering input from knowledge of family and situation based on interview with reporter.
• Coordinates, assists with, and/or provides support services to families which may include parent/family training, supervised visitation, daily living skills training, monitoring compliance with agreements and court orders, scheduling meetings and staff, researching resources, etc.
• Provides information and education to parents, encouraging the use of the individual and family support system.
• Conducts supervised child visits, emphasizing and teaching child management skills in the process. To include transportation of both children and parents.
• Maintain on-going communication (at least bi-weekly) with the assigned social worker or case worker and other service providers in the home regarding the family’s progress in behavioral, parenting or individual counseling or service areas.
• Carry out the family skills training as identified in the family’s case plan and monitor and report progress to the social worker or case worker.
• Coordinate work and services with appropriate community resources and attend case staffing meetings with other agencies when required and assigned by supervisor.
• Maintain innovative and non-judgmental approach/attitude in dealing with families.
• Maintain professional attitude and behavior in all interactions with families, other agencies, the public and other county staff.
• Provides professional court testimony relative to assigned cases as directed by the supervisor.
• Maintains client service records, both paper and electronic, on assigned cases per agency policy and as prescribed in case service plans.
• Receive and entry of Youth Justice and Truancy Referrals into ewisacwis, Intake form uploads into ewisacwis, Restitution and Victim Response upload into ewisacwis.
• Monitor, receive and upload truancy and attendance reports in-box and entry into new referrals or ongoing youth case files.
• Receive of JV and JC hearing notifications, legal documents. Enter hearing on shared calendar immediately. Upload notification and legal status in ewisacwis cases immediately.
• Apply departmental policies and procedures with respect to confidentiality.
• Perform records maintenance and clerical activities in accordance with requirements and department policies.
• Attends supervisor approved staff training for job specific duties or other meetings, as required.

• Bilingual English and Spanish Preferred
• Ability to represent county and department in professional and courteous manner during all interactions.
• Ability to prioritize professionalism, patience and kindness during repetitive interactions that require…