Senior Analyst, Automation; Workato

Position: Senior Analyst, Automation (Workato)
At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.

We are seeking an experienced Workato Developer to support and enhance enterprise integration and automation solutions across the organization. This role will be responsible for managing incidents and support requests within the integration queue, delivering enhancements, and participating in strategic projects requiring Workato expertise.

The ideal candidate has strong technical and problem-solving skills, hands-on experience with Workato integrations and API management, and familiarity with AI capabilities such as building Workato Genies. This individual must also be able to design scalable and efficient integration solutions optimized for Workato task usage, performance, and maintainability, while supporting integrations involving Reltio (MDM) and other enterprise platforms.

Key Responsibilities:

Develop, maintain, and support integrations and automations using the Workato platform

Manage and resolve incidents, defects, and support requests assigned through the integration support queue

Perform problem management activities, including identifying root causes, implementing permanent fixes, and driving system stabilization improvements

Troubleshoot integration failures, performance issues, and data inconsistencies across connected systems

Design and implement enhancements to existing recipes, integrations, and workflows

Participate in project initiatives requiring Workato development and integration expertise

Design scalable and efficient integration solutions optimized for Workato task consumption, performance, and long-term maintainability

Build, configure, and maintain Workato recipes following established development standards and best practices

Support API integrations and API management activities within Workato Develop and support integrations involving Reltio and connected enterprise applications

Develop and support AI-driven automations and Workato Genies Promote recipes across environments and manage deployments using proper migration and governance practices

Collaborate with business and technical teams to gather requirements and translate them into scalable integration solutions

Ensure integrations are secure, scalable, maintainable, and aligned with enterprise standards

Create and maintain technical documentation for integrations, recipes, APIs, support procedures, and root cause analyses

Required Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)3+ years of hands-on Workato development experience

Strong experience building and supporting Workato recipes and integrations

Experience designing integration solutions optimized for Workato task usage and platform efficiency

Experience with API integrations and API management concepts within Workato Experience integrating or supporting Reltio solutions

Experience supporting production incidents, conducting root cause analysis, and implementing permanent corrective actions

Strong problem-solving, analytical, and debugging skills

Experience with recipe promotion, deployment processes, and Workato best practices

Familiarity with AI capabilities within Workato, including Genies or AI-powered automation solutions

Experience integrating enterprise systems such as Salesforce, JD Edwards (ERP), Workday, Reltio, or similar platforms

Strong communication and collaboration skills

Preferred Qualifications:

Experience working in Agile environments

Experience with manufacturing, sales, and…