Operations Supervisor; Appleton International Airport FBO

Position: Operations Supervisor (Appleton International Airport FBO)
Under general direction of the FBO General Manager, responsible for oversight and coordination of the day-to-day activities of aircraft ground operations for inbound and outbound aircraft and passengers at the Fixed Base Operation (FBO) and when needed, at the commercial passenger terminal.  Drives employee effort to exceed airport goals of safety, customer experience, and growth; performs direct supervision of airport operations staff and performs other duties as assigned.

HOURS:

Monday - Friday 07:30 AM-4:00 PM with on call nights and weekends, may have comp time or overtime as business need

Location:

At the Appleton FBO with the Appleton International Airport

There is no remote work for this position.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://(Use the "Apply for this Job" box below).-Information

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

* Responsible for carrying out, in coordination with FBO General Manager, aircraft and passenger operations in accordance with Appleton Airport, FAA, TSA, and any other governmental and environmental agencies, policies, and regulations.

* Fosters and cultivates a positive work environment to ensure highest possible service levels are achieved and employees are encouraged, motivated, and reach their potential.

* Assist with the development of strategies and procedures to identify, attract, and secure new airport business, based aircraft tenants, transient customers, and retain both existing based aircraft tenants as well as regular transient customers.

* Perform data gathering and data analysis to support operational decision-making and continuous improvement

* Generate innovative ideas focused at furthering the airport's and FBO's performance goals.

* Promotes customer experience excellence through friendly and efficient service, adherence to all customer service, line service, maintenance, ground support operations, and automobile procedures to build strong relationships with pilots, flight departments and corporate clients

* Supervise staffing, the performance of all aircraft support services for both commercial and general aviation aircraft, automobile operations, and special projects as assigned. Ensure staff are equipped, trained, motivated, and professional in the performance of their duties.

* Oversees all aspects of fuel operations, including the safe, secure, and accurate operation of the fuel trucks; management of the fuel inventory to conserve fuel costs and margins and ensure fuel quality is maintained; ensures routine inspections and repairs are done in a timely manner and logs are kept in strict compliance with appropriate regulations. Perform leadership functions for airport operation and customer experience employees including reviews, recommending hiring decisions, and managing performance of direct reports which includes mentoring and skill development.

Reviews and approves time cards for hourly staff and reviews and approves time off base on the established protocols

* Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, EPA, Airlines, Airport) through continuous safety briefings, training, observations, and personal conduct.

* Oversees all aspects of the customer journey including meet, greet customers, and assist with services such as shuttle service for passengers/crew, Assisting passengers and/or crew with baggage/cargo, Assist crews and customers as necessary with service requests. Resolves complaints as they arise.

* Correspond with tenants to maintain strong relationships and inquire about facility or service needs. Acts as a liaison for the flight school, MRO etc to include but not limited tracking, data, customer relations, employee relations and marketing.

* Coordinate and assist with FBO events

* Other duties as requested or assigned

* Minimum of five (5) years of progressively responsible experience.

* Supervisory experience.

* Must be 18 years old or older

* Ability to pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required.

* Must possess a valid driver's license and maintain.

* Ability to obtain and maintain NATA Safety First certification and other job-related training certificates.

* Any combination equivalent to a Bachelor's degree in business, aviation/ airport management or related field.  

* Demonstrated ability to lead, coach, and support employees while fostering a professional, collaborative, and customer-focused work environment.

* Ability to plan, prioritize, assign, and monitor work activities to support efficient operations and achievement of departmental goals.

* Strong organizational, analytical, and problem-solving skills, with the ability to evaluate operational issues, interpret information, and exercise…