Lead Agent, Commissary

Summary

The Commissary Lead coordinates and monitors all aspects of the daily operations in the Commissary area, aircraft delivery, recovery and restocking of commissary carts. The Lead is responsible for assigning, assisting, and directing teams daily to complete all tasks related to the provisioning, stocking, and security of the commissary operation. They also complete required reports as needed. The Commissary Lead conducts operations consistent with the requirements of company policy and federal and state regulations for scheduled and charter services.

Visa Sponsorship Available:
No

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education:
  
  High School Diploma/GED
• Years of
  
  Experience:
  
  Minimum one (1) year of Customer Service experience. Minimum one (1) year of Airline Industry experience.
• Knowledge of Allegiant Customer Service and Ground Operations procedures.
• Knowledge of basic computer skills and general office equipment.
• People oriented, highly motivated with a positive and friendly attitude.
• Ability to communicate with internal and external customers with professionalism and integrity.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Ability to multitask, utilize good time management and judgement skills.
• Capability to work under pressure while maintaining near 100% on time performance.
• Willing and able to work a flexible schedule, including nights, weekends and holidays, as well as stay for irregular operations.
• Valid/Unexpired Driver's License:
  Yes

• College degree.

• Responsible for inventory of product in Commissary area.
• Responsible for rotating and stocking of food product to avoid expiration.
• Responsible for replenishing airline galley carts to a given diagram.
• Responsible for preparing and shipping of airline product via company mail.
• Responsible for security inspection of domestic and international commissary carts/product.
• Provision aircraft with non-food items per commissary requirements.
• Manage the removal of trash and used galley carts from aircraft.
• Ensure new galley carts are placed on departing aircraft.
• Direct others with knowledge of commissary services and operational functions.
• Maintain and ensure daily coverage of personnel through assignments and rosters.
• Cover flights with personnel during IRROPS to warrant commissary services are provided.
• Encourage team cooperation through briefings and leading by example.
• Determine timing of tasks for completion, review daily reports/emails.
• Monitor equipment daily and report out of service units.
• Oversee the daily organization and cleanliness of the commissary area and commissary trucks.
• Ensure trash, cartons and waste are removed and processed per local requirements.
• Provide all inventory and stock levels as requested and required to headquarters.
• Monitor daily arrivals and departures to ensure the timely delivery and exchange of galley carts.
• Communicate with other operational departments as needed to ensure optimal service and address corrective action.
• Report safety hazards and incidents to a supervisor.
• Ensure provisioning of ice to all applicable flights and the removal and processing of trash.
• Provide provisions to charter flights as needed.
• Work under current security guidelines while accepting and storing product from outside vendors.
• Operate electronic pallet jack.
• Guide staff to interact positively and professionally with the Inflight department.
• May discipline employees that violate company rules and regulations (with supervisor oversight).
• Conduct OJT and make certain all agents in operation are fully qualified.
• Drive and operate catering truck safely according to company policy.
• Oversee securing of carts and maintaining and securing supply of seals.
• Follow security guidelines for commissary in non SIDA areas.
• Schedule based upon operational need and seniority.
• Ensure any direct reports understand and apply our Customer Commitment and Customer Service standards to their daily responsibilities as appropriate.
• Mo…